Operations Manager

1 week ago

Vadodara, India PW (PhysicsWallah) Full time

Name of Profile: Operations Manager

Employment Type: FTE

Location: Noida

Experience: 5-10 years


Company Description-

PhysicsWallah is an Indian online education technology startup based in Delhi, originally created as a YouTube channel in 2014 by Mr Alakh Pandey. We are the first company aiming to build an affordable online education platform for each Indian student who dreams of IIT & AIIMS but is unable to afford the existing offline/online education providers.

We are India’s first most-viewed Educational channel on Youtube.


About the Role

We’re launching PW Disha Mentorship — a 1:1 guidance platform for NEET & JEE aspirants — and we’re looking for a detail-oriented, proactive, and organized Operations Manager to oversee our day-to-day processes and ensure smooth execution across all functions.


Key Responsibilities

  • Oversee daily operations and ensure all activities are aligned with demand.
  • Conduct daily audits of calls and processes to maintain smooth execution and adherence to guidelines.
  • Monitor daily demand and plan resources/supply accordingly.
  • Develop and implement risk mitigation strategies for high-demand hours.
  • Maintain a rating of 4.8+ for overall sessions on a monthly basis.
  • Track operational metrics and use insights to improve efficiency and quality.
  • Coordinate between mentors, students, and support teams to ensure timely resolution of issues.
  • Identify gaps in processes and implement improvements for consistent service delivery.


You Should Have

  • 5+ years of experience in the EdTech domain, preferably in an operations role.
  • Advanced skills in Google Sheets and data analytics.
  • Experience in operations within expert services is a plus.

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