Store Operations Representative

Location: On-site (Param Foundation Office, Bengaluru)Mode: Full-TimeRole: Store Sales Executive – MerchandiseAbout ParamParam is a not for profit science and culture project that builds public experiential centres and programs around science, history, culture and innovation. The initiative focuses on creating hands on learning spaces that are inclusive, transdisciplinary and open to diverse communities, with a strong emphasis on enquiry based thinking and collaboration.Role OverviewThe Store Sales Executive, Merchandise Team is responsible for the end to end operations of Param retail stores at the centres. This role covers daily store management, sales performance, supervision and coordination with the Merchandise team for stock, display and product strategy.The position requires strong ownership of customer experience, discipline in following processes, comfort with data driven decision making and the ability to lead a small frontline team while remaining hands on on the shop floor.Required Skills and QualificationsGraduate in commerce, business, retail management or related fieldsMinimum 2 to 3 years experience in retail, store management or similar customer facing rolesExperience handling a team of store staff or sales executivesStrong verbal communication in English and at least one regional language such as Kannada or HindiProficiency with billing software, point of sale systems, basic spreadsheets and emailHigh level of accuracy in cash handling, UPI and card reconciliationAbility to interpret daily sales reports, footfall data and basic performance metricsPhysically able to be on the floor for extended hours during operations and peak daysWillingness to work on weekends, holidays and during events as part of the regular rosterPreferred QualificationsPrior experience in educational retail, museums, bookstores, toy stores or speciality merchandiseExposure to visual merchandising, display planning and layout optimisationComfort working with school groups, families and childrenExperience in basic inventory planning, reorder triggers and vendor coordinationInterest in science, history, culture or educational products and a willingness to learn product stories in detailKey ResponsibilitiesStore Operations and Customer ExperienceOwn the day to day functioning of the store including opening, closing and shift planningEnsure every visitor receives clear and courteous assistance in identifying suitable productsMaintain high standards of store cleanliness, display, signage and navigation at all timesMonitor queue management, billing speed and overall crowd flow during peak timesHandle escalations and resolve customer issues within defined guidelinesSales and Performance ManagementTake responsibility for daily, weekly and monthly sales targets for the storeReview sales reports, product wise performance and footfall to identify trendsDrive upselling and cross selling while remaining accurate and transparent in all communicationPlan and execute simple in store promotions and displays as agreed with the Product and Merchandise teamShare structured feedback on fast moving and slow moving items and suggest course correctionsTeam ManagementSupervise store sales executives and interns on conduct, punctuality and task completionAllocate daily responsibilities for billing, floor assistance, replenishment and housekeepingTrain new team members on product knowledge, store processes and customer handling standardsConduct brief daily huddles to review priorities, targets and key updatesMonitor adherence to dress code, behaviour guidelines and safety normsStock, Cash and Process ControlOversee inward and outward stock processes including counting, checking and documentationMaintain accurate stock records, coordinate with back end teams for replenishment and returnsEnsure correct billing, discounts and offers are applied as per policySupervise end of day cash, UPI and card reconciliation and handover as per standard operating proceduresSupport periodic audits, stock counts and compliance checks and close discrepancies with clear explanationsCoordination with Merchandise TeamShare regular on ground insights on product reception, pricing sensitivity and customer queriesCoordinate implementation of new displays, seasonal themes and product launches in storeProvide structured feedback on packaging, labelling, information gaps and product storytelling needsSupport pilot trials for new product lines, bundles or kits and capture response systematicallyEvents and Special InitiativesPlan and manage store readiness for school visits, large groups, events and festivalsCoordinate with centre operations, experience and program teams on visitor flows that impact the storeSet up and manage pop up counters when merchandise is sold outside the primary store areaEnsure all event related offers, combos and communication are correctly executed at billing and on the floor