Technical Customer Success Associate
1 week ago
The Technical Customer Success Associate will be responsible for ensuring the success of our customers throughout their lifecycle with our SaaS product. They will work closely with customers to understand their business goals and objectives and develop a strategic plan for achieving those goals using our product. They will also serve as the primary point of contact for customers, providing proactive support, guidance, and advocacy. Responsibilities: Develop and maintain strong relationships with customers, acting as a trusted advisor and advocate for their success Understand customer business objectives and create a strategic plan along with Product & Sales team for achieving them using our product Provide proactive support and guidance to customers, ensuring they are getting maximum value from our product Identify and escalate customer issues to the appropriate internal teams, and work with them to resolve issues in a timely manner Check API logs to understand the issue in depth and then assign to relevant team Drive weekly reviews with customers to track and monitor their progress, identify areas for improvement, and make recommendations for optimizing their use of our product Analyze customer data and usage patterns to identify trends and insights that can be used to improve the customer experience Collaborate with the sales team to ensure a smooth handoff of new customers, and help onboard them to our product. Requirements: Bachelor's degree 2+ years of experience in customer success, account management, or a related field Strong interpersonal skills, with the ability to build rapport and establish trust with customers Excellent communication skills, both written and verbal Strong problem-solving skills, with the ability to identify and resolve issues in a timely manner Analytical mindset Understanding of APIs
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Technical Customer Success Associate
2 weeks ago
Chennai, India ensuredit Full timeThe Technical Customer Success Associate will be responsible for ensuring the success of our customers throughout their lifecycle with our SaaS product. They will work closely with customers to understand their business goals and objectives and develop a strategic plan for achieving those goals using our product. They will also serve as the primary point of...
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Technical Customer Success Associate
2 weeks ago
Chennai, India ensuredit Full timeThe Technical Customer Success Associate will be responsible for ensuring the success of our customers throughout their lifecycle with our SaaS product. They will work closely with customers to understand their business goals and objectives and develop a strategic plan for achieving those goals using our product. They will also serve as the primary point of...
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Technical Customer Success Associate
2 weeks ago
Chennai, India ensuredit Full timeThe Technical Customer Success Associate will be responsible for ensuring the success of our customers throughout their lifecycle with our SaaS product. They will work closely with customers to understand their business goals and objectives and develop a strategic plan for achieving those goals using our product. They will also serve as the primary point of...
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Technical Customer Success Associate
2 weeks ago
Chennai, India ensuredit Full timeThe Technical Customer Success Associate will be responsible for ensuring the success of our customers throughout their lifecycle with our SaaS product. They will work closely with customers to understand their business goals and objectives and develop a strategic plan for achieving those goals using our product. They will also serve as the primary point of...
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Technical Customer Success Associate
2 weeks ago
Chennai, India ensuredit Full timeThe Technical Customer Success Associate will be responsible for ensuring the success of our customers throughout their lifecycle with our SaaS product. They will work closely with customers to understand their business goals and objectives and develop a strategic plan for achieving those goals using our product. They will also serve as the primary point of...
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Technical Customer Success Associate
2 weeks ago
Chennai, India ensuredit Full timeThe Technical Customer Success Associate will be responsible for ensuring the success of our customers throughout their lifecycle with our SaaS product. They will work closely with customers to understand their business goals and objectives and develop a strategic plan for achieving those goals using our product. They will also serve as the primary point of...
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Technical Customer Success Associate
2 weeks ago
Chennai, India ensuredit Full timeThe Technical Customer Success Associate will be responsible for ensuring the success of our customers throughout their lifecycle with our SaaS product. They will work closely with customers to understand their business goals and objectives and develop a strategic plan for achieving those goals using our product. They will also serve as the primary point of...
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Customer Success Associate
2 days ago
chennai, India beBeeSuccess Full timeWe are seeking a skilled professional to join our team as a Customer Success Associate. In this role, you will be responsible for building and nurturing long-term relationships with key customers.You will develop and maintain strong, trust-based relationships with key customer accounts to ensure satisfaction and retention.As the primary point of contact for...
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Customer Support Associate
2 weeks ago
Ambattur, Chennai, Tamil Nadu, India MoSahay Associate Full timeWe’re Hiring! | Trainee Associate (Voice Process - Non-Technical) Work Mode: Work From Home Process: Inbound Customer Support Shift: Rotational | Week Off: Rotational Eligibility: - Graduates or Undergraduates - Language: Tamil & English - Typing Speed: 25 WPM with 85% Accuracy Stipend (In-hand): *₹11,769 per month (NAPS/NATS* ) System...
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Customer Success Associate
1 week ago
Chennai, Tamil Nadu, India Chanlong Manufacturing Pvt Limited Full timeCustomer Success Associate (CSA) serves as a liaison between a company and its customers, ensuring they achieve maximum value from a product or service to foster retention and loyalty. Responsibilities include onboarding new customers, providing ongoing support and product guidance, monitoring account health, responding to inquiries, and identifying...
