Business Operations Specialist

3 weeks ago

Anantapur, Andhra Pradesh, India Tanla Platforms Limited Full time

Job Summary: We are looking for a detail-oriented and Business Operations Specialist will be responsible for ensuring smooth onboarding of clients, maintaining seamless coordination with telecom operators, and monitoring messaging traffic to support operational efficiency and client satisfaction. This role involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestic and international.

What you'll be responsible for?

  • Customer Success:

Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.

Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.

Monitor traffic post-onboarding to analyse performance trends and provide early-stage support.

  • Traffic Assurance:

Track monthly traffic targets received from the internal stakeholders and by breaking them into weekly and daily target, ensure to monitor and achieve the targets.

  • Telco Coordination :

Coordinate with telecom operators and connectivity partners for additional capacities and to get RFPs.

Work closely with telco account managers to follow up and resolve long-pending technical, commercial, or operational issues in a timely manner.

  • Reports & Analytics:

Publishing daily performance reports of clients for review, routing deviations.

Monitor the traffic from the customers, identify and analyse the reasons for traffic growth or dip and highlight with the sales team for corrective action.

Identifying potential and publishing the opportunities.

  • Collaboration:

Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.

  • Process Improvement:

Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.

  • Documentation:

Create and maintain detailed and accurate documentation of SOP's for regular operations.

What you'd have?

  • Bachelor's/Master's degree.
  • Must have Hands on Experience/Knowledge on CPaaS, A2P SMS, RCS with Routing.
  • Minimum 4+ years if experience in the job offered or in a related role.
  • Must have knowledge in SQL, advanced excel and power point presentation.
  • Customer Success & Business Operations experience.
  • Able to communicate both on a technical and non-technical level.
  • Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities.
  • Possess excellent presentation skills and proficiency at making one on one and group Presentation.
  • Good in understanding business numbers and sharp in analysing and predicting trends.
  • Be passionate and able to work in a fast-paced environment.
  • Process, ITIL-V4 and certification related to business operations is plus.

Why join us?

  • Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
  • Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
  • Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

www.tanla.com

  • Operations and Administration Specialist

    4 weeks ago

    Anantapur, Andhra Pradesh, India TVA group Full time

    About the RoleWe are looking for a detail-oriented and proactive Operations and Administration Specialist to manage day-to-day office operations and ensure smooth administrative functioning. This role requires strong organizational skills, vendor management, and the ability to support employees and leadership in maintaining efficiency across the...

  • Business analytics trainer

    3 weeks ago

    Anantapur, Andhra Pradesh, India Hireshire Full time

    Job Title: Business Analytics TrainerJob Type: Full-TimeLocation: Remote (India)Experience Required: 6+ YearsJob DescriptionWe are hiring a full-time Business Analytics Trainer to join our team in a remote capacity. This role is focused on delivering high-quality training, mentorship, and career guidance to aspiring data analysts. The ideal candidate will...

  • Manager Operations

    3 weeks ago

    Anantapur, Andhra Pradesh, India HCLTech Full time

    We are hiring for a Manager Operations/Quality role. Please find the below Key tasks and responsibilities for the same:Job Description:Manage operations across Life & Pension sub-processes including PRSA, ARF, S&I, Claims, and Servicing.- Lead domain-specific Centers of Excellence (CoEs) for New Business and Servicing.- Ensure process adherence, SOP...

  • Public Affairs Specialist

    3 weeks ago

    Anantapur, Andhra Pradesh, India Vedicon Full time

    Company DescriptionWe are headquartered at Bengaluru, India since 2020; having business focus in Cyber Security, Forensic Investigation and Data Centre Solutions. As a product development and system integrator company our business focus is majorly into the Turn key projects in Cyber Security, Data Safety, Information Security & Forensic solutions to cater to...

  • Business Finance/ FP&A

    4 weeks ago

    Anantapur, Andhra Pradesh, India Plum Full time

    About PlumPlum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as...

  • Business coach cum sales professional

    4 weeks ago

    Anantapur, Andhra Pradesh, India Dr. Ameet Parekh Full time

    Job Description: Business Coach cum Sales Professional ( Remote & Part Time - 6-8 Hours a day) (DO NOT APPLY IF YOU ARE CURRENLTY IN A FULL TIME JOB)Type: Part-Time We are looking for a dynamic Business coach and Sales professional on a part time contract basis. The candidate must possess strong one-on-one selling skills. If you have a proven track record in...

  • Open Positions in Rajahmundry – Lead Generation

    4 weeks ago

    Anantapur, Andhra Pradesh, India Aelifins Technologies Full time

    Job Title: Lead Generation & Digital Marketing SpecialistLocation: Rajahmundry, Andhra Pradesh (Candidates from Rajahmundry or nearby areas only)Employment Type: Full-time / (based on performance)About Us:Aelifins is a startup company providing services in data annotation, data labeling, tagging, data research, and lead prospecting. We work with startups,...

  • Business Analyst ServiceNow Order Management and Data

    3 weeks ago

    Anantapur, Andhra Pradesh, India Decskill Full time

    Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in...

  • In-Person Hiring Drive-T&T-Cyber-SOC Operations-Endpoint Security Specialist-Palo Alto/xDR-2 to 9 years-Bangalore Prestige Trade Tower Office@13 Sep'25

    3 weeks ago

    Anantapur, Andhra Pradesh, India Deloitte Full time

    Your potential, unleashed. India's impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.At Deloitte, your whole self to work, every day. Combine that with our...

  • SAP Practice Manager

    3 weeks ago

    Anantapur, Andhra Pradesh, India GyanSys Inc. Full time

    About GyanSys Inc.GyanSys Inc. is a leading global systems integrator headquartered in the U.S., specializing in SAP, Salesforce, Microsoft, and ServiceNow solutions. With over 2,000 consultants worldwide and 300+ enterprise clients, GyanSys is at the forefront of delivering digital transformation and business process automation across industries.Our India...