L1 Helpdesk Agent

4 weeks ago

Bengaluru, Karnataka, India 5100 Kyndryl Solutions Private Limited Full time

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.

As a L1 Helpdesk Agent combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced – you definitely won't be bored

Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience:

Minimum experience needed is 1- 2 years in IT service desk

Support help desk knowledge

Troubleshooting and problem-solving skills

Customer support knowledge

Active listener with flexibility to modify approach and adapt to customer needs

Graduate in any discipline (including engineering graduates)

Should possess excellent English communication skills

Should possess basic IT skills/Trouble-shooting skills (No relevant certification necessary)

Willing to Work in Rotational Night Shifts.
 

Preferred Skills and Experience

· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

  • L1 Helpdesk Agent

    2 weeks ago

    Bengaluru, Karnataka, India Kyndryl Full time

    Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward xe2x80x93 always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The...

  • L1 Helpdesk Agent

    3 weeks ago

    Bengaluru, Karnataka, India 5100 Kyndryl Solutions Private Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • L1 Helpdesk Agent

    3 weeks ago

    Bengaluru, Karnataka, India myGwork - LGBTQ+ Business Community Full time

    Job DescriptionThis job is with Kyndryl, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We...

  • L1 Helpdesk Agent

    1 week ago

    Bengaluru, Karnataka, India myGwork Full time

    This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world...

  • Service Desk Agent

    7 days ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Skill : Service Desk Agent L1Job Location : BengaluruExperience : 1 to 3 YearsJob Description :Manage the day-to-day activities of IT- Helpdesk Operations.Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.Co-ordinate and implement processes and...

  • Service Desk Agent

    1 week ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Skill : Service Desk Agent L1Job Location : Chennai & BengaluruExperience : 2 to 6 YearsJob Description :Manage the day-to-day activities of IT- Helpdesk Operations.Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.Co-ordinate and implement...

  • Service desk agent

    1 week ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Skill : Service Desk Agent L1Job Location : BengaluruExperience : 1 to 3 YearsJob Description :Manage the day-to-day activities of IT- Helpdesk Operations.Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.Co-ordinate and implement processes and...

  • Service Desk Agent

    6 days ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Skill : Service Desk Agent L1 Location : Chennai & Bengaluru Experience : 2 to 6 Years Job Description : Manage the daily activities of IT Helpdesk Operations. Process incoming calls, chats, and tickets to resolve incidents and requests within SLA. Implement efficient team workflow processes and procedures. Develop and monitor ticket handling policies....

  • 15h Left Helpdesk Associate

    2 weeks ago

    Bengaluru, Karnataka, India NTT DATA Full time

    Req ID 315385NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Bangalore Karnxc4x81taka IN-KA India IN Requirements...

  • Service Desk Agent

    1 week ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Skill : Service Desk Agent L1 Location : Chennai & Bengaluru Experience : 2 to 6 Years Job Description : Manage the daily activities of IT Helpdesk Operations. Process incoming calls, chats, and tickets to resolve incidents and requests within SLA. Implement efficient team workflow processes and procedures. Develop and monitor ticket handling policies....

  • Helpdesk Senior Associate

    2 weeks ago

    Bengaluru, Karnataka, India NTT DATA Full time

    Provide L1 technical guidance in activities associated with identification prioritization resolution of reported problems through Phone Email Chat Typically the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure Good troubleshooting knowledge of MS Windows PC...

  • Helpdesk Associate

    4 days ago

    Bengaluru, Karnataka, India NTT DATA Global Delivery Services Limited Full time

    Job Description- Helpdesk Associate at Grade-4 position in Service Desk- Must be a Graduate.- Good communication skills with 6+ months of international calling experience- Ability to work independently- Adhere to organizational policies and procedures- Must possess excellent customer handling skills- Should be comfortable to work in rotational shift.-...

  • Helpdesk Associate

    4 days ago

    Bengaluru, Karnataka, India NTT DATA Global Delivery Services Limited Full time

    Job DescriptionRequirements:- Helpdesk Sr. Associate at Grade-5 position in Service Desk- Must be a Graduate. B.Tech/B.E or any other technical degree preferred- Good communication skills with minimum 1 year of international calling experience- Good comprehension & writing skills.- Must possess excellent customer handling skills- Should be comfortable to...

  • Helpdesk Resolution Expert

    1 week ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Job DescriptionTata Consultancy Services is seeking a skilled Service Desk Agent to manage the day-to-day activities of our IT-Helpdesk Operations.ResponsibilitiesManage and co-ordinate the processing of incoming calls/chats/tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.Co-ordinate and implement processes...

  • Helpdesk Associate

    3 weeks ago

    Bengaluru, Karnataka, India NTT DATA Services Full time

    Req ID: 315385 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Bangalore, Karnātaka (IN-KA), India...

  • L1 Helpdesk Agent

    3 weeks ago

    Bengaluru, Karnataka, India 5100 Kyndryl Solutions Private Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • L1 Helpdesk Agent

    3 weeks ago

    Bengaluru, Karnataka, India myGwork - LGBTQ+ Business Community Full time

    Job DescriptionThis job is with Kyndryl, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We...

  • L1 Helpdesk Agent

    2 weeks ago

    Bengaluru, Karnataka, India Kyndryl Solutions Private Limited Full time

    Job DescriptionWho You AreYou're good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless naturally...

  • Helpdesk Associate

    2 weeks ago

    Bengaluru, Karnataka, India NTT DATA Full time

    Req ID 301215NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Bangalore Karn xc4 x81taka IN-KA India IN Required...

  • L1/L2 Application Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Innova ESI Full time

    We're Hiring: L1/L2 Application Support Specialist (SA-L1 Level) Location: Any PS OfficeMode: Hybrid (Yes)Interviews: 2 Rounds Key Responsibilities:Provide L1/L2 production support, ensuring high availability and performance of applications.Monitor and manage SQL Server, SQL Agent Jobs, and SSIS packages.Perform root cause analysis (RCA) and independently...