L1 Helpdesk Agent

7 days ago

Bengaluru, Karnataka, India Kyndryl Solutions Private Limited Full time
Job Description

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless naturally inclusive in how you work with others.

Required Skills and Experience

- Graduate in any discipline (including engineering graduates)
- Minimum experience needed is 1 year in IT service desk.
- Should possess excellent English communication skills.
- Should possess basic IT skills/Trouble-shooting skills (No relevant certification necessary)
- Perform initial problem determination (Level 1 support) with related hardware, software and services support
- Provide technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs.
- Use technical resources and tools to support the client by answering questions and responding to client requirements.
- Utilize client products, technologies and industry services skills to identify issues which may be related to product installation, update, configuration, operations, or performance.
- Guide the client and advise on potential resolutions, implementation and play a key role in overall client satisfaction.
- Understand, adapt, and contribute to the improvement of various SLA's, SLO's and KPI's in line with the customer expectations.
- Willing to work in night shifts and hybrid model.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

  • L1 Helpdesk Agent

    4 days ago

    Bengaluru, Karnataka, India myGwork Full time

    About MyGworkWe are always moving forward, pushing ourselves to build a more equitable and inclusive world for our employees, customers, and communities.The RoleThis is your gateway into IT. You'll help customers solve their problems every day as the face and voice of Kyndryl.ResponsibilitiesYou will work on an L1 Helpdesk Agent role combining tech support...

  • L1 Helpdesk Agent

    3 weeks ago

    Bengaluru, Karnataka, India MyGwork Full time

    This job is with Kyndryl, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly. Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work...

  • L1 Helpdesk Agent

    6 days ago

    Bengaluru, Karnataka, India myGwork Full time

    This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always...

  • L1 Helpdesk Agent

    3 days ago

    Bengaluru, Karnataka, India myGwork Full time

    This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world...

  • Helpdesk Assistant

    2 weeks ago

    Bengaluru, Karnataka, India beBee Careers Full time

    About the RoleWe are currently looking for a highly skilled Helpdesk Assistant - L1 Technical Guidance to join our team.Key Responsibilities:Provide L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems.Act as a liaison between customers and departments within the organization to ensure...

  • Helpdesk Senior Representative

    2 weeks ago

    Bengaluru, Karnataka, India beBee Careers Full time

    About the Role: As a Helpdesk Senior Representative, you will be responsible for providing L1 technical guidance in activities associated with problem identification, prioritization, and resolution. You will work closely with customers and departments within the organization to ensure that all on-line system problems are resolved accurately and timely.

  • Customer Service Representative

    2 days ago

    Bengaluru, Karnataka, India beBee Careers Full time

    About this Job Are you looking for a career in IT? Do you enjoy helping others and working in a fast-paced environment? This L1 Helpdesk Agent role combines tech support with problem solving and customer service, making it a great fit for those who thrive in a dynamic setting. As an L1 Helpdesk Agent, you will work closely with customers to resolve their...

  • Service Desk Agent

    1 week ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Skill : Service Desk Agent L1Job Location : BengaluruExperience : 1 to 3 YearsJob Description :Manage the day-to-day activities of IT- Helpdesk Operations.Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.Co-ordinate and implement processes and...

  • Only 24h Left) Helpdesk Associate

    7 days ago

    Bengaluru, Karnataka, India NTT DATA North America Full time

    Job DescriptionWe are seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Bangalore, Karnataka, India. As part of NTT DATA North America, you will provide technical guidance and support to customers.About the RoleProvide L1 technical guidance in activities associated with identifying, prioritizing, and resolving reported problems by...

  • Customer Service Representative

    5 days ago

    Bengaluru, Karnataka, India beBee Careers Full time

    Servicing the FutureWe're seeking a Customer Service Representative to join our team. As a L1 Helpdesk Agent, you'll be the face and voice of our organization, helping customers solve their problems every day.This role combines technical support with problem-solving and customer service skills. We're looking for friendly, helpful, and empathetic individuals...