Customer Support Executive – E-commerce

6 hours ago

Erode, India Claymango Full time

Location: Malviya Nagar, New DelhiJob Type: Full-TimeAbout UsClaymango is an innovative online marketplace connecting designers and design enthusiasts. We specialize in handmade, home decor, fashion, and unique design products, catering to the Indian market. Our mission is to redefine design and build a community that resonates with creativity.Role OverviewWe want a customer-first problem solver, not a script reader.Unlike traditional BPO setups, your role won’t rely on rigid scripts or one-size-fits-all protocols. Our customers are diverse and expect personalized attention. We need someone who:✔ Understands customer emotions and needs individually✔ Can think beyond standard scripts when required✔ Balances company policies with empathy and flexibility✔ Is willing to take ownership and go the extra mile to delight customers✔ Wants to grow with the company and contribute to building a strong support systemIf you’re passionate about building lasting customer relationships and being part of a high-growth startup journey, you’ll love working with us.Key ResponsibilitiesCustomer Interaction: Respond to customer queries via email, chat, WhatsApp, and calls promptly and professionally.Order Management: Assist customers with order placement, tracking, cancellations, and returns.Complaint Resolution: Address and resolve customer complaints effectively, ensuring high satisfaction levels.Product Guidance: Provide detailed product information and recommendations tailored to customer needs.Feedback Handling: Collect, document, and share customer feedback to improve services and operations.Collaboration: Work closely with the operations and logistics teams to ensure smooth order fulfillment and delivery.RequirementsPrior experience in customer support, preferably in an e-commerce or D2C startup environment.Excellent communication skills in English and Hindi (additional languages are a plus).Strong problem-solving abilities and a customer-first attitude.Proficiency in using CRM tools and platforms like Shopify.Ability to multitask, stay organized, and handle pressure effectively.Familiarity with e-commerce processes like order management and returns.What We OfferCompetitive salary: ₹25,000 - ₹35,000 per month (depending on experience).Opportunity to work in a fast-growing startup environment.A chance to contribute to a design-focused, creative marketplace.Supportive work culture with growth opportunities.How To ApplySend your resume to careers@claymango.com.

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