People Assistant
1 week ago
About Us
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximize their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.
We are seeking a People Assistant role will provide an organized and proactive administration support in responding to different HR queries and issues by acting as the first point of contact for all employees contacting the People team throughout the employee life cycle. A high-level customer service style approach is required to co-ordinate confidential employee data to provide efficient and professional support to the business.
Directly supporting the VP of People - Shared Services with the delivery of the wide scope of HR services as well as supporting the wider teams of Talent Acquisition and Reward where necessary, the People Assistant will be confident in dealing with a wide range of tasks, managing priorities and building relationships.
Responsibilities
To deliver excellent customer service to the business ensuring accuracy and efficiency with responses Support with the onboarding of new starters through sending offers of employment, setting them up on the electronic HR system, conducting right to work checks, ensuring all payroll documents are provided and monitoring probation progress Be the first line support for employees and line managers with general queries and advice on policies, escalating to the VP of People - Shared Services where required Own incoming queries in the People shared inbox for the business area and categorizing where appropriate Provide notetaking support in formal meetings and write up formal outcome letters where necessary Draft and produce employee letters such as changes to terms and conditions, family leave, references and resignation acknowledgements Provide proactive support to the wider People team Produce reports and analysis on People data Building positive and effective relationships with the wider business and appropriate stakeholders Shift Timings – 7AM-4PM shift (to collaborate with Australian team)Skills and Experience
Essential
Be a team player with a proactive 'can do' attitude Have an administrative background and ability to hit the ground running A flexible approach to new challenges and comfortable working in an environment which is subject to change The ability to work and communicate with a diverse range of people A well organized and methodical approach with high levels of attention to detail An understanding of the importance of absolute confidentiality and discretionDesirable
Previous experience working with confidential and sensitive information. Experience in HR Operations for Australian Region will be an added advantage.Behaviors
Ambitious - Drive, Planning & Execution Adventurous - Flexibility & Resilience and Savvy Thinking Community - Collaboration & Communication-
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