Customer Service Representative

3 weeks ago

Chennai, Tamil Nadu, India Movate Full time

Hi Candidate,

Please find the below job description,

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Position : International Voice Process - Customer service

Experience : 0.6 Months 4 years

Job Location : Chennai

Job Responsibilities:

  • Reviewing new orders for accuracy and completeness
  • New order processing on a web-based system
  • Customer enquiry clarifications
  • Maintain service levels and high levels of accuracy
  • Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
  • Maintaining a high level of accuracy with respect to all activities.
  • Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems.

Qualification:

  • Any Degree
    • Requirements:
      • Minimum 6 months call center experience
      • Minimum 12 months customer service experience
      • Excellent overall tenure in job history
      • B2+ English level
      • 30 Words per minute
      • Basic Computer Knowledge
      • Retail Experience- Bonus

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