Relationship Manager

4 weeks ago

Kolkata, India IOSIGNITE Full time

About the Role You’ll be the primary point of contact for a UK based Group of School's global network of admissions agents. Your job is to keep communication smooth, timely, and accurate so their international boarding schools have a consistent pipeline of well-supported student enquiries. What you’ll do • Build strong working relationships with agents across key markets • Make regular follow-up calls and maintain ongoing communication to share updates, clarify admission requirements, and answer queries • Track enquiries, applications, and conversions in a structured manner • Ensure every agent has the latest information on fees, programmes, deadlines, policies, and marketing assets • Coordinate with schools and the Head of International to resolve issues quickly • Keep detailed notes, maintain CRM records, and ensure no conversation goes undocumented • Identify high-performing agents and support them with stronger collaboration and faster turnarounds • Assist in organising online events, briefings, and training for agents • Share weekly updates, challenges, and opportunities with internal teams • Support agents with end-to-end processes for boarding admissions Who you need to be • Someone with excellent spoken and written English • Methodical, organised, and comfortable handling a high volume of communication • Someone who follows up without being reminded • Calm and professional when dealing with people across cultures • A self-starter who takes responsibility for their pipeline • Experienced with CRMs or ready to become an expert quickly • Bonus: Experience in international education, admissions, study abroad, or agent management Experience required • 0–5 years in a relationship management, admissions, client servicing, or sales coordination role • Experience handling multiple stakeholders This role is a good fit if You enjoy structured work, like talking to people from different parts of the world, and take pride in being reliable, responsive, and detail-driven.

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