Assistant Manager

1 week ago

Solapur, Maharashtra, India Emeritus Full time

Objective:

The objective of the position is to facilitate Advisor productivity within the organization through Best-in-Class Call Audits, Audit Documentation & feedback, to assist with enhancement in advisor conversation quality

Roles and Responsibilities:

  • ·Quality Audit professional with hands-on experience in all aspects of contemporary Conversion centric (Sales Process) Call Audits.
  • Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.
  • Provide detailed feedback and recommendations to Outreach Advisors for continuous improvement.
  • Document call assessments, identify trends, and report on key performance indicators (KPIs).
  • Collaborate with the training team to develop coaching programs based on audit findings.
  • Assist in creating and updating quality guidelines and performance criteria.
  • Ensure compliance with company policies, procedures, and relevant regulations.
  • Work with management to identify areas for process optimization and improved customer interactions.

Parameters key to the successof this positionare:

  • Bachelor's degree or equivalent experience in a relevant field.
  • Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
  • Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
  • Excellent analytical and observation skills.
  • Effective communication and feedback delivery.
  • Proficiency in using call monitoring tools and CRM software.

Familiarity with EdTech industry standards is a plus.

Key Skills:

Call Quality Audit

· Consultative Sales Process Knowledge

· Delivering Feedback

· Critical thinking

· Coach & develop teams

· Growth mindset

· Conflict resolution

· Decision Making

Technical:

MS Office applications like Excel, Powerpoint, Planner, etc.

· Reporting skills for formulating and basic automation, trend analysis using Excel

· Working knowledge of any tools/applications to implement instructional design process – preferred

· Working Knowledge of Salesforce is an added plus

  • Assistant Manager

    4 weeks ago

    Solapur, Maharashtra, India P&O Ferries Full time

    Job Category Human Resources Degree Level High School Graduate Department People Experience Required 5-8-years of leading Learning and Leadership development operations for global clients in Shared Service Model Location Ghansoli India Band Band 3 Assistant Manager Shift Flexibility to work in Multiple shifts Model Work from Office About...

  • Assistant Manager

    5 days ago

    Solapur, Maharashtra, India beBeeAdministrative Full time ₹ 8,00,000 - ₹ 10,00,000

    Administrative Officer Position\The ideal candidate will be responsible for overseeing the following tasks:\General administrative duties, excluding academic functions\Safety and security measures\Facilities management and soft services\Transportation services\Provision of school services \ Liaising with stakeholders and ensuring compliance with...

  • Assistant Manager Human Resources

    4 days ago

    Solapur, Maharashtra, India VINSAK Full time

    Assistant Manager, HR & AdminJob DescriptionCompany ProfileVINSAK is a technology company that offers cutting edge technology solutions to companies with packaging, printing and retail business. It prides itself for bringing to its customers next generation solutions to keep them ahead of their competition both locally and internationally. With its...

  • Key Assistant Manager Position

    3 days ago

    Solapur, Maharashtra, India beBeeProductivity Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Key Responsibilities for Assistant Manager RoleThe Assistant Manager - Quality is a key role that oversees the quality assurance process across the production cycle, ensuring compliance with ISO 9001 and other applicable certifications.Quality Planning:Develop and implement robust quality plans covering raw materials, purchased components, and finished...

  • Executive Assistant Manager

    16 hours ago

    Solapur, Maharashtra, India beBeePurchaseManager Full time ₹ 15,00,000 - ₹ 20,00,000

    Job DescriptionWe are seeking a talented professional to take on the role of Executive Assistant Manager in our Purchase department. This is an exciting opportunity for someone who wants to build their career in procurement and make a real impact.Key ResponsibilitiesTo assist the team in managing all purchase-related activities, ensuring smooth operations...

  • Assistant Manager

    3 days ago

    Solapur, Maharashtra, India P&O Ferries Full time

    About DP WorldTrade is the lifeblood of the global economy creating opportunities and improving the quality of life for people around the world DP World exists to make the world s trade flow better changing what s possible for the customers and communities we serve globally With a dedicated diverse and professional team of more than 111 000 employees...

  • Executive Assistant

    2 days ago

    Solapur, Maharashtra, India The Heriytage Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionThe Heriytage Group, Solapur is a diversified, ethically run local conglomerate—active since 1956—in textiles, real estate, event management & catering, baking, infrastructure, and healthcare, known for delivering premium services and memorable experiences.Role DescriptionThis is a full-time on-site role for an Executive Assistant,...

  • 15h Left) Assistant Manager

    2 days ago

    Solapur, Maharashtra, India P&O Ferries Full time

    Job Category Finance Degree Level Bachelor s Degree About DP World Trade is the lifeblood of the global economy creating opportunities and improving the quality of life for people around the world DP World exists to make the world s trade flow better changing what s possible for the customers and communities we serve globally With a dedicated ...

  • Architectural Assistant

    13 hours ago

    Solapur, Maharashtra, India beBeeDesign Full time ₹ 5,00,000 - ₹ 10,00,000

    Architectural AssistantWe are seeking a skilled and innovative Architectural Assistant to join our team. As an Architectural Assistant, you will be responsible for supporting the design process, preparing detailed drawings and 3D models, and contributing to the development of design concepts.The ideal candidate will have a strong portfolio showcasing their...

  • Executive Assistant

    7 days ago

    Solapur, Maharashtra, India MIT Vishwaprayag University Full time

    MITVPU is looking for a seasoned Graduate / Postgraduate having passion for academia and affluent in technical skills to assist and be a part of the Vice-Chancellor's Secretariat @ MIT Vishwaprayag University, SolapurResponsibilities in brief:- Assist the Vice Chancellor in all the academic affairs and prepare the PPTs, material for the meetings under his...