Desktop Support Specialist
4 weeks ago
· End user desktop support L1 -
o Qualification BE/BTech /BSC/BCA/ Diploma with Hand s on 3 to 4 years of Exp.
o Good in Communication
o VIP User support & VC Support
o Hardware/software troubleshooting and resolution.
o L1 level network troubleshooting and resolution for LAN Connectivity
o Hands & feet support to Backend team for Network/Server/application issue
o Asset inventory (PIV), Asset related activities
o End user project related activity (Like OS upgradation, coverage tool update, etc...)
o Network & Sharing printer installation.
o Office 365 support
o Coverage/compliance software installation and troubleshooting
o Vendor coordination, etc.
o Endpoints support covers monitoring and troubleshooting of desktops, laptop, Printer, e-Gate, EPOS etc devices.
- Perform and Record all Installation of new machines, movement within site, changes in configuration of machines (IMAC) as per policy.
- Maintain a details of asset Inventory.
- Product, inventory master to be uploaded and confirmation to be shared.
- Weekly audit of POS usage and removal of concessionaire POS to be shared
o Follow-up on unresolved incidents with end user/vendors/ onsite engineers, if required.
o Escalation of unresolved incidents to L2 engineer
o Working on the tickets (IM, RF (SR/REQ/RITM), ITCHG, PBI), updating correct artifacts on the ITSM portal.
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End user desktop support L2 / THD
o VIP User support & VC Support independently
o Qualification BE/BTech / Diploma with Hands on 5 to 6 years of Exp.
o Excellent in written and verbal Communication
o Install, Maintain & Troubleshoots required client Software & hardware whether onsite or remotely.
o Able to provide required support to L1 resource at location and able to provide required Training to DL1 & new engineers
o Handling Tickets & Managing Escalation
o Conduct remote troubleshooting.
o Guide user with Simple, Step-by-step instructions.
o Direct unresolved issues to the next level of support personal
o Must have extensive VIP & Executives level support experience.
o If necessary, liaise with third-party support and PC equipment vendors.
o Monitoring Day to Day CCTV camera & check backup
o Maintaining IT Inventory records.
o Maintaining all software licenses and ensuring that the Arvind Smart spaces Ltd is following licensing norms. (OEM & Paper Licenses)
o Responding to customer questions regarding operation and malfunctions.
o Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
o Good in coordination and able to do vendor coordination and close end to end task
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