Enterprise Desktop Support Specialist

1 day ago

Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 8,00,000

**System Support Specialist**

We are seeking a highly skilled and experienced System Support Specialist to join our team. This is an exciting opportunity for a motivated individual to take on a challenging role that requires strong technical knowledge, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Provide first and second-level support for desktop, laptop, and peripheral devices (printers, scanners, etc.).
  • Diagnose, troubleshoot, and resolve hardware and software issues.
  • Manage and resolve user problems related to operating systems (Windows, macOS, Linux) and business applications.
  • Install and configure computer hardware, software, systems, networks, printers, and scanners.
  • Set up new workstations, deploy software, and ensure network connectivity.
  • Support user onboarding processes by setting up new employee workstations, configuring user profiles, and ensuring access to the necessary systems.
  • Perform regular maintenance and updates of operating systems and applications.
  • Ensure the timely application of security patches and antivirus updates.
  • Conduct hardware upgrades, installations, and replacements as needed.
  • Monitor system performance and ensure optimal operation of IT equipment.
  • Assist with basic network troubleshooting, including connectivity issues, IP configurations, and wireless access.
  • Support VPN and remote access configurations.
  • Collaborate with the network team for escalated network-related issues.
  • Perform regular system backups, including daily, weekly, and monthly backups, and ensure the integrity of the backups by conducting routine testing.
  • Offer assistance in using email, file storage, collaboration tools, and other business applications.
  • Handle service requests and incidents via a ticketing system.
  • Provide timely updates to end-users regarding the status of their support requests.
  • Work closely with the IT team to ensure smooth resolution of technical issues.
  • Liaise with third-party vendors for hardware repairs and software troubleshooting.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
  • Proven experience in desktop support, IT helpdesk, or a similar role.
  • Strong knowledge of operating systems (Windows, macOS, Linux).
  • Strong interpersonal and communication skills to assist non-technical users.
  • Certifications like A+, Microsoft Certified, CCNA.

Experience:

  • Minimum 1 year experience required.

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