Telecaller
2 weeks ago
The Offer
- A role that offers a breadth of learning opportunities
- Attractive Salary & Benefits
- Join a market leader within Education
The Job
You will be responsible for:
- Initiate and handle outbound and inbound calls to connect with potential or existing customers.
- Explain products or services, answer customer queries, and provide information clearly and concisely.
- Identify and generate leads, and record information about customer needs and preferences.
- Persuade customers to purchase products/services and achieve set sales targets.
- Maintain accurate records of customer interactions, details, and follow-up requirements in a CRM or database.
- Gather customer feedback and report insights to the management team.
- Address customer concerns or complaints with professionalism and escalate unresolved issues when necessary.
- Follow provided scripts and guidelines while personalizing communication to engage customers effectively.
- Meet or exceed daily/weekly call quotas and contribute to team goals.
- Work closely with the sales, marketing, or customer support teams to align on objectives and strategies.
- Stay updated on product knowledge, market trends, and organizational changes to improve efficiency and effectiveness.
The Profile
- You have at least 1 year experience within a Telesales role, ideally within the Education industry.
- You are a strong networker & relationship builder
- You are a strong team player who can manage multiple stakeholders
- You are adaptable and thrive in changing environments
The Employer
Our client is an Educational and career driven platform for Everyone One click solution for you career decision .
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