Telecaller

2 weeks ago


Patna, Bihar, India Snaphunt Full time

The Offer

  • A role that offers a breadth of learning opportunities
  • Attractive Salary & Benefits
  • Join a market leader within Education

The Job

You will be responsible for:

  • Initiate and handle outbound and inbound calls to connect with potential or existing customers.
  • Explain products or services, answer customer queries, and provide information clearly and concisely.
  • Identify and generate leads, and record information about customer needs and preferences.
  • Persuade customers to purchase products/services and achieve set sales targets.
  • Maintain accurate records of customer interactions, details, and follow-up requirements in a CRM or database.
  • Gather customer feedback and report insights to the management team.
  • Address customer concerns or complaints with professionalism and escalate unresolved issues when necessary.
  • Follow provided scripts and guidelines while personalizing communication to engage customers effectively.
  • Meet or exceed daily/weekly call quotas and contribute to team goals.
  • Work closely with the sales, marketing, or customer support teams to align on objectives and strategies.
  • Stay updated on product knowledge, market trends, and organizational changes to improve efficiency and effectiveness.

The Profile

  • You have at least 1 year experience within a Telesales role, ideally within the Education industry.
  • You are a strong networker & relationship builder
  • You are a strong team player who can manage multiple stakeholders
  • You are adaptable and thrive in changing environments

The Employer

Our client is an Educational and career driven platform for Everyone One click solution for you career decision .



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