Customer Support Supervisor

4 weeks ago

Hubli, India Jet Stream Ent. Full time

Advance Your Career as a Technical Customer Support SupervisorAre you an experienced professional with a strong passion for leading technical customer support teams? We are looking for a dedicated individual to join our team as a Supervisor for Technical Customer Support, guiding our team to deliver exceptional service to our cable TV customers.What We're Looking For:- Educational Background: A bachelor's degree in a relevant field is preferred.- Experience: A minimum of 5–6 years of experience in technical support, with a focus on helping customers troubleshoot devices and services across the technical and entertainment industry (e.g., streaming devices, Android boxes, smart TVs, mobile devices, and related technologies) via phone and email.- Leadership Skills: Proven ability to manage and mentor a team, ensuring efficient and high-quality customer support.- Problem-Solving: Strong analytical skills and the ability to diagnose and resolve technical challenges swiftly.- Communication: Excellent verbal and written communication skills to guide the team in providing clear and effective support.- Technical Knowledge: Solid understanding of mobile devices, Tv boxes, and related technologies.Responsibilities:- Lead and oversee the technical support team, providing guidance and support to ensure exceptional customer service.- Assist the team in diagnosing and resolving complex technical issues efficiently.- Collaborate with other departments to streamline processes and contribute to service quality improvement.- Stay current with industry trends and advancements to help elevate our support standards.Perks:- Competitive salary of 8-11 LPA and performance-based bonuses.- Opportunities for ongoing training and professional development.How to Apply:If you are ready to lead our technical support team to new heights, we encourage you to apply or send us your resume at hiring@jetstreament.com. Only qualified candidates will be contacted for interviews. We appreciate your interest in joining our team

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