VP- Head of Collections

3 weeks ago

Gurgaon, Haryana, India Michael Page Full time
Great Organization Opportunity to work with leadership

About Our Client

One of the fastest moving fintech companies in India.

Job Description

Strategic:

Developing Collection Strategies : Formulate and implement national collection strategies and policies to achieve optimal cash flow and reduce outstanding receivables. Setting Targets and KPIs : Define performance metrics, set targets for collection teams, and establish KPIs to measure effectiveness and efficiency.

Operational:

Overseeing Collections Operations : Supervise collection activities across various regions, ensuring consistent application of policies and procedures. Managing Recovery Processes : Handle the recovery of overdue accounts, including negotiating payment terms, coordinating with legal teams for recovery actions, and managing write-offs.

Team Leadership:

Leading Collection Teams : Manage and mentor regional collection managers and teams, ensuring they are motivated, well-trained, and aligned with the company's objectives. Training and Development : Conduct training sessions to enhance the skills of collection staff, keeping them updated on best practices and regulatory changes.

Risk Management:

Assessing Credit Risk : Evaluate the creditworthiness of customers and make recommendations for adjustments to credit limits or terms based on risk assessments. Handling Disputes : Manage escalated customer disputes and complaints related to collections, ensuring timely and satisfactory resolution.

Stakeholder Communication:

Coordinating with Other Departments : Collaborate with sales, finance, and customer service departments to address issues related to collections and improve overall customer experience. Client Relations : Maintain relationships with key clients and stakeholders, addressing any concerns related to collections and recovery.

Process Improvement:

Optimizing Processes : Identify opportunities to streamline and improve collection processes, leveraging technology and best practices to enhance efficiency. Implementing Technology : Oversee the implementation and use of collection management systems and tools to automate and improve collection efforts.

The Successful Applicant

ideal candidate should have:

worked at Pan India level for handling collections and recoveries managed a team of ACMs, ZCMs, RCMS, and tele calling along with FoS collection team worked on efficiently managing the NPAs and recoveries at least 15 years of experience in soft and hard collections worked on digital collection as well

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