Training Facilitator

1 week ago

Industrial Area, India Tech Mahindra Full time

Job Description:Roles and responsibilities include: - Develop a schedule to assess training needs - Conduct training through new materials - Consult with other trainers, managers, and leadership - Track and compile collected data - Conceptualize training materials based on data and research - Communicate training needs and online resources - Create training strategies, initiatives, and materials, Test and review created materials - Maintain a database of all training materials - Review employee performance and learning - Candidates with prior Training Experience in chat handling process would be preferredKey Deliverables (KRA/Measure): - Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software - Experience with technologies and best practices for instructional manuals and teaching platforms - Good interpersonal skills and communication with all levels of management - Able to multitask, prioritize, and manage time efficiently - Leadership, team building, and management skills - Deliver New Hire Training Batches - Conduct Refresher Trainings/cross trainings per requirements - Develop Content for various trainings - Liaison with different functions to drive business objectives - Calibrations within the team and with the quality team - Maintain various training data and prepare reports - Conduct PKT's for associates on the floor - Conduct TNI/TNA to understand process requirements and roll out action plans - Consult with TL's/peers & RM to identify and drive process improvement initiativesWork Experience Minimum 1.8 years’ previous experience as a trainer, corporate training specialist, or related positionLanguage & Communication - Develop a schedule to assess training needs - Conduct training through new materials - Should have good communication skills in English

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