Customer Support Executive

4 weeks ago

Solapur, Maharashtra, India Dentalkart Full time

About the Role

We are looking for enthusiastic and customer-focused individuals to join our Customer Care team. As a fresher, you will be trained to handle customer queries, resolve issues, and ensure a positive customer experience. This role requires good communication skills, patience, and a willingness to learn.

Key Responsibilities

  • Handle inbound and outbound customer calls in a professional manner.
  • Assist customers with queries, complaints, and product/service information.
  • Provide accurate and timely responses to customer concerns.
  • Maintain records of customer interactions and update databases.
  • Escalate complex issues to the concerned department when necessary.
  • Ensure customer satisfaction by delivering excellent service.

Requirements

  • Good verbal and written communication skills.
  • Positive attitude, patience, and problem-solving ability.
  • Willingness to work in shifts if required.

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