Deputy Manager

2 days ago

Mumbai, India Mumbai International Airport Limited (CSMIA) Full time

*Purpose/ObjectiveExecutive - F&B is responsible for ensuring exceptional customer service across all Food & Beverage outlets within the airport. This role involves overseeing daily operations, maintaining strict food safety, hygiene standards, managing inventory, ensuring accurate transaction recording through the EPOS system. It also includes lounge operations like menu preparation and hygiene adherence, maintaining a clean and upscale ambiance, and ensuring impeccable food and beverage presentation.Key Responsibilities of RoleDevelop and execute F&B strategy aligned with passenger demographics and airport footfallIdentify and onboard innovative culinary concepts and brands to enhance the airport’s dining experience.Maximize revenue from F&B outlets through optimal space utilization, pricing strategies, and tenant mix.Monitor and analyze sales performance, footfall conversion, and spend per passenger metrics.Negotiate commercial terms and lease agreements with F&B operatorsEnsure high standards of service, hygiene, and ambiance across all F&B outlets.Implement feedback mechanisms and conduct regular audits to maintain quality.Liaise with internal departments and external partners for smooth operations.Plan and execute seasonal campaigns, food festivals, and loyalty programs.Collaborate with concessionaires and marketing team for cross-promotions.Prepare monthly performance reports, forecasts, and dashboards.Ensure compliance with FSSAI, airport safety norms, and other statutory requirements.Drive penetration through loyalty program and digital invoicing.Conduct weekly performance reviews and monthly sales performance reviews with concessionaires.Perform inventory checks and provide feedback for improvements.Drive budgeted sales, revenue, and KPIs at store level. Qualifications and Experience:Education Qualification:Bachelor's degree in Hospitality Management, Business Administration, or a related fieldDiploma in Food & Beverage Operations/certifications in F&B safety (Preferred)Work Experience:3-5 years of hands on experience in floor operations with renowned names

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