Portal Administrator

4 weeks ago

Bengaluru, Karnataka, India KYYBA Inc Full time

Job Introduction

The B2B Customer Portal Analyst will ensure all Client companies are set up properly within the

hierarchy structure established within our automotive customer portals. By providing training and

assistance to all Client companies, levels of management and users, the Analyst will ensure

business transactions occur, uninterrupted within all areas of operations. As a main point of contact

between customer and Client companies in relation to customer portals, new initiatives, business

applications, communication issues and methods of simplifying processes the Analyst will look for

ways to reduce cost and improve efficiency. A component of this position will be to assist with

contract negotiations related to iPoint and to provide corporate finance Group/Division billing details for iPoint and OEM Portal Administration.

Major Responsibilities

 1st and 2nd Level support of Security Administrators and end user

 Coordination of 3rd level support with OEM portal when required

 Provide access to new applications and site codes for all OEM customer portals and

make available to Client companies

 Check regularly for divisions registered outside main organizations in Covisint and ensure

they get realigned accordingly

 Help new divisions get set up properly within portal and hierarchy

 Ensure new codes are set up properly so business transactions will flow properly

 Liaise with Client sales/purchasing and legal dept, customer, Dun & Bradstreet

periodically when issues around Duns numbers arise. (Add/delete/update information

related to Duns number)

 Discuss new application rollout, pilots with Client divisions ie; GSDB, eRFQ, EPO, SQP

 Assist with and ensure bank detail entries into GSDB are done correctly.

 Develop and maintain Client specific training material relating to the administration of

the various OEM portals

 Provide training via web, phone, email, documentation, on-site to Security Administrators,

end users and management for customer portals

 Support the implementation of portal integration processes and set up iPoint missions.

(correct and monitor issues around iPoint)

 Provide presentations on 3rd party software solutions related to OEM systems

 Maintain OEM website, update with information relative to access, application instructions, help documents and news items

Knowledge and Education

 Completion of community college diploma/certificate in Information Technology, Math,Computer Science or related technical subject area or equivalent work experience

Work Experience

 3 to less than 5 years of work related experience

 Experience with iPoint and OEM Systems is an asset

 Experience working in a global team oriented, collaborative environment

Skills and Competencies

 Excellent documentation, organizational and time management skills with the ability to

multi-task and prioritize

 Strong interpersonal and communication skills

 Ability to work flexible hours and overtime/weekends when required

 Positive, pro-active, energetic, and professional

 Proven analytical and problem-solving abilities

 Ability to effectively prioritize and execute tasks in a fast, mission critical environment

 Strong customer service orientation

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