Portal Billing Specialist-Bengaluru, India

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

JOB SUMMARY:

The Portal Billing Specialist is responsible for assigned portal account invoice uploads. This entails timely accurate invoice uploads into the client portals, supporting prompt client payments. This includes departmental collaboration with the Billing Specialists to provide current client PO status in portal, potential research on previously entered invoices, investigation of pricing issues, resolving invoice rejections, required credit memos, and other actions as required. There will also be cross departmental collaboration when an issue arises.

The position requires a strong customer service acumen through the timely resolution of disputed invoices to achieve the goals of the organization.

MAJOR RESPONSIBILITIES:

• Upload client invoices generated by the Billing team into the third-party client portals.
• Ensure all client invoice portal uploads are accurately completed in a timely manner.
• Maintain records of all portal invoice activity via the use of a department SmartSheet.
• Follow up activity to monitor upload status changes until confirmed and client approved status is achieved.
• Engage with client portal "Help Desk" to resolve issues as required.
• Maintain records of special client requirements for assigned portals to ensure client requirements are met in the upload process.
• Investigate, research, and resolve portal issues as they relate to purchase orders, billing issues, and other disputes
• Collaborate with appropriate inner or cross functional departments as required to ensure issue resolution.
• Monitor portal dashboards to identify rejected invoices or customer requests.
• Update Portal SmartSheet per client portal notifications that are presented via the OneDesk ticketing system.
• Communicate issues or portal maintenance with Third-Party Portal Administrator as necessary.
• Other duties as required by the Billing Leadership team.

KNOWLEDGE / SKILL REQUIREMENTS:

• Strong written and verbal English communication skills to ensure the details of the job can be clearing understood and communicated.
• Exposure and use of client portal. I.E. Ariba, Coupa, Taulia, Textura, etc.
• Attention to detail, organization, speed and accuracy
• Understanding of basic administrative procedures
• Ability to work effectively as a collaborator
• Ability to operate a computer, using the Microsoft Office suite of applications. I.E. Outlook, Teams, Excel, etc.
• Intermediate Excel knowledge
• Experiencing using SmartSheet
• Ability to read and interpret client documents. I.E. Client PO, client portal requirements, etc.
• Ability to solve practical problems and deal with a variety of concrete variables
• Ability to interpret a variety of instructions furnished in written or oral form
• Ability to handle multiple demands and meet deadlines
• Ability to organize tasks and time to ensure timely completion of all assignments
• Ability to work closely with the Finance Ops and other cross functional associates and also independently to execute daily assigned tasks.

EDUCATION / WORK EXPERIENCE:Education/Certification/License Requirements:

• Associates degree, preferably in Accounting/Business or related field.

Working Experience:

• 2+ years' experience in client billing/invoicing.
• 2+ Years' experience working in client portals I.E. Ariba, Coupa, Taulia, Textura, etc.

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• Multiple medical plan for self and family
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Paid Time Off and Paid Holidays
• Commuter & Shift Benefits (US / APAC shifts)

To learn more about becoming part of the Diversified team, visit us at or email us at

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.