Salesforce Administrator

About the companyLexitas is a high growth company. The Company is built on a belief that having strong personal relationships with our clients, and providing reliable, accurate and professional services, is the driving force of our success.Lexitas offers an array of services including local and national court reporting, medical record retrieval, process service, registered agent services and legal talent outsourcing. Our reach is truly national as well as international.Lexitas is a MNC Company that has set up a subsidiary in Chennai, India – Lexitas India Pvt. Ltd. This Indian company will be the Lexitas Global Capability Center, helping build a world class IT development team, and over time serve as a Shared Services hub for several of the corporate functions.For More Information - https://www.lexitaslegal.comThis is a Full-Time Job located in Chennai, India. Summary: Salesforce Administrator II assists with the ongoing development, deployment, and maintenance of our Salesforce.com applications. The candidate will have a record of success in improving processes and adoption using the latest tools and platforms. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes. This role is part administrator and part analyst. The Salesforce Administrator II will be responsible for the execution of the day-to-day configuration, support, maintenance, and improvement of Salesforce.com applications.Roles and Responsibilities:Serve as primary system administrator for Salesforce.com applicationsHandle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasksProvides advice and training to end-usersCoordinate the evaluation, scope, and completion of new development requestsWork with management team to establish suitable processes to support administrative development, and change management activitiesWork independently with members of the user community to define and document development requirementsComplete internal system audits as neededPlan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environmentsProvides technical supportFully responsible for problem management activities such as issue resolution and root cause analysisDaily monitoring and maintenance activitiesThe application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specificationsSkills:Actively demonstrates the values of SPIRIT.Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into detail, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needsAbility to assess the impact of new requirements on all upstream and downstream applications, systems, and processesUnderstands software and hardware requirements of varied departmental systemsUnderstands the workflow and process requirements of complex application systemsDemonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applicationsExcellent problem solving/analytical skills and knowledge of analytical toolsDisplay and execute logical and complex troubleshooting methodsExcellent verbal, written communication, and negotiations skillsDemonstrated soft skills required such as presentation of ideas and clearly articulate the concepts to senior managementAbility to multitask in a fast-paced environmentOutstanding attention to detail with superior time and project management skillsAbility to learn new content areas and new skills quickly and well requiredEducation and Experience:5+years of experience as a Salesforce.com administratorSalesforce.com Admin (ADM201 and ADM211) certifiedStrong understanding of Salesforce.com, best practices and functionalityStrong understanding of Salesforce.com, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexityProven ability to design and implement new processes and facilitate user adoptionStrong data management abilitiesA documented history of successful driving projects to completionA demonstrated ability to understand and articulate complex requirementsPrevious experience working in a SCRUM or agile environment preferredExpertise and experience in NetSuite are a plusKnowledge of Web Services and Services Oriented Architecture is desirableSalesforce Technologies:Salesforce CRM, Apex, Visualforce, SOQL, SOSL, Lightning Components, Workflow & Approvals, Custom Objects, Apex Triggers, Apex Web Services, Case Management AutomationSalesforce Tools:Preferred Certifications: Salesforce Platform Developer I, Sales Cloud, Service Cloud, Salesforce AdministratorData Loader, Workbench, Gearset, Salesforce CLI, Visual Studio Code