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Application Support Engineer Trainee

4 weeks ago

Mumbai, India RunLoyal: Pet Software Full time

Job Title: Application Support Engineer Trainee

Company: RunLoyal

Location: Coimbatore 


About RunLoyal


RunLoyal is a rapidly growing SaaS company based in Atlanta, GA, transforming the pet care industry through our powerful, cloud-based platform. Our custom-branded app helps pet care businesses manage operations, engage customers, and grow revenue.

We’re looking for a Junior Application Support Engineer who is eager to grow, learn, and be part of something extraordinary. You’ll get the chance to work alongside our architects, senior engineers, and product leaders—building your skills while helping us revolutionize the pet care industry with cutting-edge tech and AI-driven innovation.

What You’ll Do


  • Be the first line of technical support for our US-based customers, helping them succeed with our SaaS platform.
  • Troubleshoot product issues and work closely with senior engineers to resolve them.
  • Collaborate with developers, architects, and product teams to improve product stability and performance.
  • Create and update internal knowledge base articles and support documentation.
  • Get hands-on with real-world products, learning not just support but how SaaS platforms are built, scaled, and maintained.
  • Contribute ideas around AI, automation, and innovation as we continue to grow our platform.


What We’re Looking For


  • 1–2 years of experience in application support or working with live SaaS/web products (no freshers).
  • Hands-on experience with Java and Angular (must-have; especially if you’ve worked on real products).
  • Highly proficient in MySQL (must-have).
  • Exposure to AWS or Linux (certifications a plus, but not mandatory).
  • Experience with ticketing, monitoring, and logging tools (mention what you’ve used).
  • Strong communication skills (written and verbal) and a collaborative mindset.
  • Analytical problem-solving ability and curiosity to learn new tools and technologies.
  • Willingness to work in rotational shifts, including complete night shifts (US hours), and a 6-day working setup (with weekends/holidays included when needed).


Why Join Us?
  • Grow fast: Work directly with senior engineers, architects, and leaders who will mentor you.
  • Real impact: Your work will directly help pet care businesses thrive across the US.
  • Innovation & AI: Be part of new projects where AI and automation are reshaping customer support.
  • Career ladder: From junior to lead, we’ll help you carve out your career path at RunLoyal.
  • Pet + Tech: Combine your love for technology with a mission that makes pets’ lives better.


Our Values (What We Live By)
  • Kindness – assume positive intent, support each other, celebrate wins.
  • Trust – authentic, humble, and empathetic teamwork.
  • Fearlessness – bold, honest, and unafraid to challenge assumptions.
  • Ownership – take initiative and be accountable for impact.
  • Curiosity – always learning, always innovating.


Benefits
  • Competitive salary and growth opportunities.
  • Exposure to cutting-edge SaaS and AI technologies.
  • A chance to work with global teams in a dynamic startup environment.
  • An opportunity to make your mark in a fast-growing company.


RunLoyal is an equal opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age,  marital status, veteran status, or disability status. 


To Apply: 

Please submit your resume and cover letter to  jointhepack@runloyal.com