Business Process Management Director

3 weeks ago

Odhav, India Jay Maharaj Software Consulting Pvt. Ltd. Full time

Location: Ahmedabad (On-site)Shift: Night ShiftJob Type: Full-timeAbout the Role:We are seeking an experienced Operations Manager to lead and oversee day-to-day operations in our BPO division. The ideal candidate will be responsible for ensuring smooth process execution, maintaining client satisfaction, improving performance metrics, and managing a team of team leaders, executives, and support staff.Key Responsibilities:Manage end-to-end operations, ensuring timely delivery and high-quality output.Lead, coach, and develop team leaders and agents to meet performance targets (AHT, SLA, quality, CSAT, productivity, etc.).Monitor real-time operations, analyze performance reports, and implement corrective measures.Coordinate with clients for process updates, escalations, and performance reviews.Drive process improvement initiatives to enhance efficiency and reduce operational costs.Ensure compliance with company policies, client SLAs, and data security guidelines.Manage staffing, scheduling, and resource allocation across projects.Conduct regular team meetings, feedback sessions, and performance appraisals.Collaborate with HR and Training teams for recruitment, onboarding, and process training.Handle escalations promptly and ensure satisfactory resolution.Requirements:Experience: Minimum 3–7 years of experience in BPO operations with at least 2 years in a managerial/supervisory role.Education: Graduate in any discipline (MBA preferred).Strong understanding of BPO KPIs, workforce management, and client handling.Excellent leadership, communication, and problem-solving skills.Proficient in MS Excel, PowerPoint, and reporting tools.Flexible to work in night shifts and manage multiple processes simultaneously.Preferred Skills:Knowledge of CRM, dialer systems, and quality monitoring tools.Ability to work in a fast-paced environment and meet deadlines.Salary: As per industry standards (based on experience)Joining: Immediate joiners preferred

  • Director of Finance

    3 weeks ago

    Odhav, India SourceIN Solutions Full time

    Key ResponsibilitiesProvide financial leadership and strategic direction to support business objectives and long-term growth.Oversee all financial functions, including accounting, payroll, accounts payable (AP), accounts receivable (AR), cash flow, and treasury management.Ensure timely and accurate preparation of financial statements, P&L reports, and...

  • International Business Development Manager

    3 weeks ago

    Odhav, India Gopani Product Systems Pvt Limited Full time

    About the Company:We are seeking a highly motivated and experienced International Sales Executive to drive our sales efforts in global markets. The ideal candidate will have a strong understanding of international sales processes, excellent communication skills, and the ability to build and maintain relationships with clients across different regions.Key...

  • Business Growth Manager

    3 weeks ago

    Odhav, India Biometa Polypack Full time

    Job Title: Sales & Marketing ManagerLocation: Changodar, Sanand–Bavla Road, Ahmedabad – 382213Company: Biometa PolypackIndustry: Compostable Bags & Films ManufacturingExperience: 4–8 Years (preferably in Bags/Films/Packaging industry)Compensation: ₹50,000 – ₹1L per month (depending on experience)⸻About Biometa PolypackBiometa Polypack is a...

  • Regional Sales Director

    3 weeks ago

    Odhav, India NxtWave Full time

    State Head – Sales & OperationsAbout NxtWaveNxtWave is one of India’s fastest-growing EdTech startups, revolutionising the 21st-century job market by transforming youth into highly skilled tech professionals with its CCBP 4.0 programs. Founded by alumni of Amazon, IIT Bombay, IIT Kharagpur, and IIIT Hyderabad, NxtWave is backed by marquee investors...

  • Marketing Director

    3 weeks ago

    Odhav, India Sahana System Limited Full time

    Job Title: Head of MarketingExperience: 10– 15 Years Department / Function: Marketing – Strategy & Growth Location: Ahmedabad – Work from Office Employment Type: Full-timePosition Overview:We are seeking an accomplished Head of Marketing to lead Sahana System Ltd’s global marketing function, drive brand visibility, and enable business growth through...

  • Business Manager- Sales

    3 weeks ago

    Odhav, India Livspace Full time

    ABOUT USLivspace is Asiaʼs largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers,...

  • Strategic Partnerships Director

    3 weeks ago

    Odhav, India Tipsons Group Full time

    Playing a leading role in managing successful making the right choices to deliver excellent results to clients and achieve goals of organization. Responsible for the profitability and maximization of Return on Capital Employed within the Clusters.Developing, implementing, and maintaining a business plan for the Region.Managing the daily activities of the...

  • Cybersecurity Business Development Manager

    3 weeks ago

    Odhav, India Adani Enterprises Limited Full time

    We are seeking an Cybersecurity – India Sales to lead revenue growth across India. This role is responsible for building deep client relationships, expanding existing accounts, and driving new business across public sector, PSU, energy, infrastructure, and regulated industries. The ideal candidate will bring a sharp understanding of the cybersecurity...

  • Senior Business Analyst

    3 weeks ago

    Odhav, India MYCPE ONE Full time

    We are seeking an experienced Business Analyst to drive product success through meticulous requirement gathering, stakeholder collaboration, and end-to-end product lifecycle support. This role demands strong analytical skills, proficiency with Agile methodologies, and hands-on experience with tools like JIRA, Figma, and SQL. Ideal candidates will have a...

  • Director of Field Sales

    3 weeks ago

    Odhav, India NxtWave Full time

    About NxtWaveNxtWave is one of India’s fastest-growing EdTech companies, transforming the 21st-century job market by skilling youth through its CCBP 4.0 programs. Recognized by NSDC, NASSCOM, Startup India, and backed by global investors, NxtWave has learners from 450+ districts, with 2000+ companies including Google, Amazon, Oracle, and Deloitte hiring...