Ecommerce Manager

Job Description: E-commerce Manager Company: Lal Sweets Pvt. Ltd. Location: Bangalore Experience: 3–5 Years Industry Preference : FMCG / Food Retail About the Role-We are looking for a dynamic and detail-oriented E-commerce Executive to manage and grow our online sales channels. The ideal candidate must have hands-on experience handling Dark Stores, QSR operations, online aggregators, and various e-commerce platforms. This role requires strong coordination, operational excellence, and analytical skills to ensure smooth day-to-day online operations and exceptional customer experience. Key Responsibilities- Platform & Store Management -● Manage online listings, pricing, inventory sync, and product visibility across platforms like Swiggy, Zomato, Amazon,Flipkart, etc. ● Maintain and monitor Dark Store operations to ensure order accuracy and timely dispatch. ● Ensure product availability, stock accuracy, daily menu updates, and category management. Order & Operations Management ● Monitor real-time orders, resolve issues, and ensure seamless order processing. ● Coordinate with production, warehouse, and dispatch teams for smooth fulfillment. ● Manage packaging standards, order SLAs, and reduce cancellations or rejections.Sales & Growth ● Track daily, weekly, and monthly sales performance across all online channels. ● Execute growth strategies, platform campaigns, new product launches, and promotions. ● Conduct competitor analysis, pricing benchmarking, and category insights. Customer Experience & Quality ● Track customer ratings, complaints, and feedback to ensure high service standards. ● Coordinate with store teams to maintain hygiene, quality, and operational compliance. ● Ensure timely resolution of escalations from platforms. Reporting & Coordination ● Prepare MIS reports, sales dashboards, order trends, and platform performance. ● Liaise with platform account managers for promotions, visibility, and performance improvement. ● Support in onboarding new stores, enabling new platforms, and process improvements.Required Skills & Qualifications ● 3–5 years of experience in E-commerce Operations, Dark Store Management, QSR, or Food Retail. ● Strong knowledge of aggregator dashboards (Swiggy/Zomato/Amazon/Flipkart). ● Good understanding of online order fulfillment, inventory, menu management & SLA compliance. ● Excellent coordination, analytical skills, and communication skills. ● Proficiency in MS Excel, reporting tools, and platform analytics● Ability to work in a fast-paced environment with attention to detail. Why Join Lal Sweets? ● Fast-growing brand with expanding digital presence. ● Opportunity to lead and scale online operations across multiple platforms. ● Dynamic, team-driven work culture.