Servicenow ITAM

4 weeks ago

Chennai, India Tata Consultancy Services Full time

HAM Analyst:

  • Configuration and maintenance of Hardware Asset Management Workspace for Operational Use
  • Knowledge transfer to Hardware Asset Management Team on Hardware Asset Management Workspace for supporting day-to-day activities
  • Ensure Correctness and Completeness of Asset related attributes being populated from Discovery as well as non-discoverable attributes
  • Daily remediation of discrepancies and gaps reported through the ITAM Dashboards
  • Hardware Model Management - Normalization of Hardware Models and population of Lifecycle data (EOL/EOS) from Content Library
  • Alignment of Hardware Models and Service Catalog
  • Establish and manage data Certification cycle for Product Owners to certify and attest to the EOL/EOS dates populated from the Content Library aligned to Hardware Models
  • Identify and report on Hardware Product EOL/EOS dates with a focus on Products that have approaching EOL/EOS dates, Approved Exceptions & Remediation Activities in progress
  • Enablement of Out of the Box Catalogs/Workflows for Lifecycle Management
  • Population of Financial data for each of the defined Hardware
  • Correctness and Completeness of Financial field population for all Hardware Models
  • Tracking and reporting on financial costs associated with Hardware Assets

Objectives:

  • Mature knowledge and usage of Hardware Asset Management and HAM Pro Components leveraging ServiceNow native tooling capabilities
  • Mature Operational Health of Hardware Asset Management (Completeness, Correctness, and Compliance)
  • Improve Visibility and Insights of Hardware Asset Management Data
  • Improve Correctness and Completeness Hardware Model Data
  • Improve Data Consistency and Accuracy for Hardware Assets
  • Mature End of Life and End of Support Management for Hardware Assets
  • Provide Budgeting, Forecasting, and Cost Optimization through Financial Management of Hardware Assets

Exp Range: 8 TO 10

Location: Chennai

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