ServiceNow Developer

3 weeks ago

Chennai, India Acharyaconsulting Services Full time

Job Summary : As a ServiceNow developer, you will be responsible for implementing ServiceNow solutions that meet the business needs of our organization.

You will collaborate with cross-functional teams to drive best practices and ensure that the ServiceNow platform aligns with our strategic Responsibilities :


- Implementation : implementation of ServiceNow modules, procurement management and custom applications

- Integration : Design and manage integrations with third-party applications and internal systems using REST, SOAP, and other integration technologies.

- Best Practices : Develop and maintain best practices for ServiceNow development, including coding standards, version control, and testing procedures.

- Performance Optimization : Monitor and optimize ServiceNow performance, identifying areas for improvement and

implementing enhancements.

- Documentation : Create and maintain architectural documentation, including design diagrams, workflows, and technical specifications.

- Mentorship : Provide guidance and mentorship to junior developers and administrators on ServiceNow best practices and development techniques.

- Stay Current : Keep up-to-date with the latest ServiceNow features and updates, and evaluate their potential impact on our environment.


As a ServiceNow developer, you will play a key role in developing and implementing solutions across the ServiceNow Platform and various integrations.


- Hands on experience on ITSM and ITAM is mandatory.


- You will work closely with stakeholders to understand business needs and translate them into efficient and scalable ServiceNow configurations.


- Collaborate with stakeholders to gather requirements and understand business processes.


- Design, develop, and implement solutions on the ServiceNow platform across all modules of ITSM, and various integrations.


- Develop and enhance Virtual Agents using NLU models, topics, and dialog flows to automate Tier-0 and Tier-1 user interactions.


- Implement and configure ServiceNow Assist (AI-powered agent assist) to enhance agent productivity and improve user experience.


- Good knowledge of ITAM module (Hardware Asset Management), hands on exp on atleast 1 implementation of HAM


- Customize and configure ServiceNow applications based on business needs.


- Integrate ServiceNow with other systems using APIs and web services.


- Develop and maintain technical documentation related to ServiceNow configurations and customizations.


- Provide ongoing support and maintenance of ServiceNow applications.


- Conduct testing and validation to ensure the quality of solutions delivered.


- Stay updated with ServiceNow releases, features, and best practices.


- Mentor junior team members and participate in knowledge sharing activities.


(ref:hirist.tech)

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