Servicenow ITAM

4 weeks ago

Chennai, India Tata Consultancy Services Full time

HAM Analyst:Configuration and maintenance of Hardware Asset Management Workspace for Operational UseKnowledge transfer to Hardware Asset Management Team on Hardware Asset Management Workspace for supporting day-to-day activitiesEnsure Correctness and Completeness of Asset related attributes being populated from Discovery as well as non-discoverable attributesDaily remediation of discrepancies and gaps reported through the ITAM DashboardsHardware Model Management - Normalization of Hardware Models and population of Lifecycle data (EOL/EOS) from Content LibraryAlignment of Hardware Models and Service CatalogEstablish and manage data Certification cycle for Product Owners to certify and attest to the EOL/EOS dates populated from the Content Library aligned to Hardware ModelsIdentify and report on Hardware Product EOL/EOS dates with a focus on Products that have approaching EOL/EOS dates, Approved Exceptions & Remediation Activities in progressEnablement of Out of the Box Catalogs/Workflows for Lifecycle ManagementPopulation of Financial data for each of the defined HardwareCorrectness and Completeness of Financial field population for all Hardware ModelsTracking and reporting on financial costs associated with Hardware AssetsObjectives:Mature knowledge and usage of Hardware Asset Management and HAM Pro Components leveraging ServiceNow native tooling capabilitiesMature Operational Health of Hardware Asset Management (Completeness, Correctness, and Compliance)Improve Visibility and Insights of Hardware Asset Management DataImprove Correctness and Completeness Hardware Model DataImprove Data Consistency and Accuracy for Hardware AssetsMature End of Life and End of Support Management for Hardware AssetsProvide Budgeting, Forecasting, and Cost Optimization through Financial Management of Hardware AssetsExp Range: 8 TO 10Location: Chennai

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