Technical Support Engineer

4 weeks ago

Hyderabad, Telangana, India Enterprise Minds, Inc Full time

We're Hiring: IT Service Desk Specialist – O365 & Azure AD

Location: Hyderabad (Work From Office)

Experience: 4+ Years | Department: Information Technology

Reports To: IT Service Desk Manager

Job Type: Full-Time

Are you a skilled IT Support professional with a passion for problem-solving and end-user satisfaction? Join our IT team in Hyderabad and provide critical support across the organization—focused on Microsoft 365 and Azure Active Directory (AAD) environments.

Key Responsibilities

  • Be the first point of contact for IT support via phone, chat, email, or ticketing systems.
  • Troubleshoot Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive).
  • Resolve issues related to Azure AD (authentication, MFA, access groups).
  • Manage user accounts and permissions in Active Directory & Azure AD.
  • Provide support for Windows 10/11 devices, mobile endpoints, VPN, and MFA.
  • Assist with onboarding/offboarding processes and tech provisioning.
  • Log, track, and update tickets in ITSM tools (e.g., ServiceNow, FreshService).
  • Document solutions and contribute to internal knowledge bases.
  • Escalate unresolved issues to Tier 3 teams when necessary.

Qualifications & Skills

  • Associate or Bachelor's degree in IT or related field (or equivalent experience).
  • 5+ years in an IT Service Desk or technical support role.
  • Expertise in:
  • Microsoft 365 applications and admin center
  • Azure Active Directory (AAD)
  • Windows operating systems & endpoint troubleshooting
  • Familiarity with networking basics, VPN, MFA, and remote desktop tools.
  • Hands-on experience with ITSM platforms like ServiceNow, FreshService, etc.

Preferred (Nice to Have)

  • Microsoft certifications: MS-900, AZ-900, MD-100, MD-101
  • Experience with Intune, SCCM, or PowerShell scripting
  • ITIL Foundation certification

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