desktop support engineer

1 month ago


Nashik, India Impact HR & KM Solutions Full time
Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manuals
  • Experience1 - 2 Years
  • No. of Openings2
  • EducationDiploma, B.C.A, B.E, M.C.A
  • Roledesktop support engineer
  • Industry TypeCall Centre / BPO / KPO / ITES / LPO
  • Gender[ Male / Female ]
  • Job CountryIndia
  • Job TypeWork from Office


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