Senior Associate Client Project Manager
7 days ago
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion â itâs a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. Itâs about expanding your skills and expertise in your current role and preparing yourself for future advancements. Thatâs why we encourage you to take every opportunity to further your career within our great global team.
Grow Your Career with NTT DATA
The Senior Associate Client Project Manager leads and directs concurrent client projects classified as standard. The individual may also be involved in larger-scale projects supervised by a Senior Project and/or Programme Manager. The primary responsibility of the Senior Associate Client Project Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client's support operations).The Client Project manager is responsible for managing the successful delivery, installation and acceptance of network connectivity infrastructure (e.g. access lines, internet service and network hardware) to a client site.
What you'll be doing
Key Roles and Responsibilities:
- Interfaces with all project stakeholders to take projects from original concept through to final implementation
- Contributes to the pre-sales process by providing proposals
- Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction
- Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately
- Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved
- Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance
Knowledge, Skills and Attributes:
- Prior experience of managing the delivery and installation of WAN connectivity/Carrier services to client sites
- Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion
- Ability to establish strong relationships with internal stakeholders and external clients
- Excellent client-centricity skills and ability to work at client sites
- Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
- Excellent written and verbal communication skills
- Excellent team-building skills and ability to work in high-pressure environments
- Ability to manage urgent asks simultaneously
- Good business acumen and commercial skills
- Collaborative, passionate, strong initiative, self-driven with a commitment to succeed
- Decisive with good attention to detail ability
- Works on problems of moderate scope, often varied and nonroutine where analysis requires a review of a variety of factors
- Focuses on providing standard professional advice and creating initial analysis for review
Academic Qualifications and Certifications:
- Project Management degree or equivalent with a moderate level of related experience
- Relevant project management certifications preferably PMP
- ITIL certification is preferable
Required Experience:
- Moderate level project management experience preferably in a multinational professional services environment
- Moderate level client engagement experience
- Demonstrated understanding of the project life cycle
- Demonstrated competency in project change management
- Moderate level experience managing expectations when balancing alternatives against business and financial constraints
Workplace type:
Hybrid WorkingEqual Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
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