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Helpdesk Senior Representative
3 months ago
Date: Jul 1, 2024
Location: Bangalore, KA, IN
Company: NTT DATA Services
Roles and Responsibilities:
Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Activities include recognition, research, isolation, resolution & follow-up steps.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures
Qualifications
Helpdesk Senior Associate at Grade-5 position in Service Desk
Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable working in rotational shift with 24x7 support window.
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