BMC Helix ITSM Developer

4 weeks ago


Pune, India MAHLE Full time

BMC Helix ITSM Developer                                   Experience 4 – 9 years

 

work experience requirements:

  • Configure the Foundation data and setup the above ITSM modules.
  • Configure the Approval Processes
  • Configure the Service Level Agreements
  • Configure the Service Requests using the native SRM or the Digital Workplace Catalog advanced.
  • Perform Quarterly Product Assessment Analysis & provide recommendations to enhance the performance of
  • the application.
  • Creating Reports, Dashboards and broadcasting the reports
  • Support the issues related to the existing integrations.
  • Creating the knowledge articles
  • Applying the patches and Hotfixes for the applications
  • Creating the reconciliation jobs, custom datasets, attributes, classes in CMDB.
  • Maintaining the health check of CMDB
  • Configuring notifications using html
  • Analyzing if any automations can be done to automate certain processes.
  • Minor customizations as per business requirements 
  • Periodic check of logs to identify the issues.

 

Supporting the Issues related to the below applications:

Digital Workplace, Smart IT, Digital Workplace Catalog, Helix Dashboard, Remedy Single Sign, Mid-tier.

 

Support Issues related to the BMC Remedy ITSM modules listed below:

Incident Management, Work Order Management, Service Request Management, Problem Management, Change Management, Release Management, Asset Management, Configuration Database Management, Service Level Management, Knowledge Management, Contract Management.

 

Education Requirement:

Bachelor of Engineering (Any stream).

Candidate with high level of confidence to work with MAHLE Counterparts across globe. Well versed in written & verbal communication.



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