See more Collapse

Customer Success Manager

1 month ago

Gurugram, India Netomi Full time

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.


Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.


Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.


Want to become a key part of the Generative AI revolution? We should talk.


Job Description


We are on the lookout for smart, hardworking, go-getters who thrive in a fast paced environment that requires a high degree of personal accountability, initiative and follow-through. You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base. In 2023 we are shaping and developing a new market and we’re looking for people who are excited by that opportunity.


Responsibilities : Curiosity, Technical Aptitude, Relationship Building, Project Management

Work with Netomi’s strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio.Act as a trusted advisor, thought manager, and subject matter expert to customers. Partner with customers to understand their current and future business goals and problems and translate that into people, product and process strategies.Empower customers to connect their goals and problems with solutions in our platform while increasing usage and adoption.Strategies to secure executive visibility of Netomi’s business results. Work across the customer’s business organization to communicate the value and expansion of these solutions to their team and executives.Partner with the internal account team (e.g. sales, product, support, and marketing) to design and execute optimal account plans for each customer.Engage with product & engineering teams to translate customer feedback into product requirements.Demo Product capabilities and features to customers post release cycle.Hands-on experience with complex product integrations to drive the usage and adoption of our product.Maintain accurate and up-to-date records of client interactions and account activities in our system of record.


Qualifications

More than 5+ years of experience in a technical customer success role within a B2B SaaS environment.Self-assured working in a fast-moving environment, with a willingness to make quick judgements based on continuous prioritization and evolving customer needs.Good sense of curiosity with a genuine desire to learn and think with agility and apply them in new and new situations.Stellar written and verbal communication tailored to the persona.Proven track record to build strong relationships with VP and C-Suite management in the customer portfolio.Strong sense of technical Knowledge, working knowledge of APIs, managing integrations.Familiarity with Customer relationship management software, Support platforms (Zendesk, Salesforce).



In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration. 


Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

We have other current jobs related to this field that you can find below

  • Customer Success Manager

    1 month ago

    Gurugram, India MongoDB Full time

    We are looking to speak to candidates who are based in Gurugram for our hybrid working model.This role sits in our Product Led Customer Success Organization. Our mission is to deliver a world class onboarding experience by encouraging best practices, showing value early, and taking the time to understand customers' desired outcomes.Individuals in the...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India MongoDB Full time

    We are looking to speak to candidates who are based in Gurugram for our hybrid working model.This role sits in our Product Led Customer Success Organization. Our mission is to deliver a world class onboarding experience by encouraging best practices, showing value early, and taking the time to understand customers' desired outcomes.Individuals in the...

  • Customer Success Manager

    4 weeks ago

    gurugram, India MongoDB Full time

    We are looking to speak to candidates who are based in Gurugram for our hybrid working model. This role sits in our Product Led Customer Success Organization. Our mission is to deliver a world class onboarding experience by encouraging best practices, showing value early, and taking the time to understand customers' desired outcomes. Individuals in the...

  • Customer Success Manager

    1 month ago

    gurugram, India MongoDB Full time

    We are looking to speak to candidates who are based in Gurugram for our hybrid working model. This role sits in our Product Led Customer Success Organization. Our mission is to deliver a world class onboarding experience by encouraging best practices, showing value early, and taking the time to understand customers' desired outcomes. Individuals in the...

  • Customer Success Manager

    3 days ago

    Gurugram, India RegisterKaro Full time

    Job Title: Customer Success ManagerLocation: Gurugram Sector 20Need immediate joinerExperience in the service industry is a must ( 4- 5 years)Company Overview -Registerkaro is a leading provider of finance, accounting, and taxation services, specializing in assisting businesses with their compliance and financial needs. Our comprehensive solutions help...

  • Customer Success Manager

    3 days ago

    Gurugram, India RegisterKaro Full time

    Job Title: Customer Success ManagerLocation: Gurugram Sector 20Need immediate joinerExperience in the service industry is a must ( 4- 5 years)Company Overview -Registerkaro is a leading provider of finance, accounting, and taxation services, specializing in assisting businesses with their compliance and financial needs. Our comprehensive solutions help...

  • Customer Success Manager

    3 days ago

    gurugram, India RegisterKaro Full time

    Job Title: Customer Success Manager Location: Gurugram Sector 20 Need immediate joiner Experience in the service industry is a must ( 4- 5 years) Company Overview - Registerkaro is a leading provider of finance, accounting, and taxation services, specializing in assisting businesses with their compliance and financial needs. Our comprehensive solutions...

  • Customer Success Manager

    4 days ago

    gurugram, India AideWiser SolTek Full time

    Role - Customer Success Manager Experience - 1 to 10 Years Location - Gurgaon (onsite) Requirements Bachelor's degree in business, marketing, or a related field. 1+ years of experience in customer success or account management Experience with the SaaS industry is a must Strong communication and interpersonal skills. Ability to build strong relationships...

  • Customer Success Manager

    2 months ago

    gurugram, India Michael Page Full time

    Opportunity to work with one of the fastest growing Series B SaaS Organization High Growth Culture and Meritocratic Organization About Our Client Our Client is a Gurgaon, Bengaluru and San Francisco-based startup that is bringing the power of alternative data to the world of investing. Job Description Work with the leadership team to...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India Darwinbox Full time

    Role : Customer Success Manager- Manager/ Sr. ManagerLocation : GurgaonAbout Darwinbox-Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. we are the preferred choice of 800+...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India Darwinbox Full time

    Role : Customer Success Manager- Manager/ Sr. ManagerLocation : GurgaonAbout Darwinbox-Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. we are the preferred choice of 800+...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India Darwinbox Full time

    Role : Customer Success Manager- Manager/ Sr. Manager Location : Gurgaon About Darwinbox- Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. we are the preferred choice of...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India Darwinbox Full time

    Role : Customer Success Manager- Manager/ Sr. ManagerLocation : GurgaonAbout Darwinbox-Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. we are the preferred choice of 800+...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India Darwinbox Full time

    Role : Customer Success Manager- Manager/ Sr. ManagerLocation : GurgaonAbout Darwinbox-Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. we are the preferred choice of 800+...

  • Customer Success Manager

    7 days ago

    gurugram, India Intract Full time

    At Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative B2B2C approach which serves 1,000,000+ users. Role Description This is a full-time on-site role for a Customer Success Manager located in Gurugram. We are seeking an...

  • Customer Success Manager

    3 days ago

    Gurugram, India Intract Full time

    At Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative B2B2C approach which serves 1,000,000+ users.Role DescriptionThis is a full-time on-site role for a Customer Success Manager located in Gurugram. We are seeking an experienced...

  • Customer Success Manager

    1 week ago

    Gurugram, India Intract Full time

    At Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative B2B2C approach which serves 1,000,000+ users.Role DescriptionThis is a full-time on-site role for a Customer Success Manager located in Gurugram. We are seeking an experienced...

  • LogicLadder - Manager - Customer Success

    3 months ago

    Gurugram, India LogicLadder Technologies Full time

    Manager - Customer Success As the Manager of Customer Success you will be responsible for ensuring the success and satisfaction of our clients. This role involves overseeing a team of customer success representatives, developing strategies to improve customer experience, and collaborating with other departments to address customer needs and concerns. The...

  • Manager, Customer Success Management

    4 weeks ago

    gurugram, India Siemens Industry Software (India) Private Limited Full time

    Siemens Digital Industries Software is aleading provider of solutions for the design, simulation, and manufacture ofproducts across many different industries. Formula 1 cars, skyscrapers, ships,space exploration vehicles, and many of the objects we see in our daily livesare being conceived and manufactured using our Product Lifecycle Management(PLM)...

  • Manager, Customer Success Management

    1 month ago

    Gurugram, India Siemens Industry Software (India) Private Limited Full time

    Siemens Digital Industries Software is aleading provider of solutions for the design, simulation, and manufacture ofproducts across many different industries. Formula 1 cars, skyscrapers, ships,space exploration vehicles, and many of the objects we see in our daily livesare being conceived and manufactured using our Product Lifecycle Management(PLM)...