IT Technology Services Specialist

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

What you`ll do :

We are looking for an experienced and hands-on SAP technology professional for the ECS Regional Delivery Middle & Eastern Europe (MEE) team who will report to the Regional Delivery Head. The person should have a proven track record in at least in one of the areas like SAP Basis, HANA DB, Server management, Support / Critical Situation Handling, or Project Management. To excel in the job Customer First mindset as well as an Entrepreneurial approach is a must.

As a team, we own the regional delivery governance for Service Operations Management. Through our well-defined operational dashboards, reports, and internal as well as external feedback channels we identify patterns, problematic areas, and trends that require intervention and holistic improvement measures to provide a reliable service. From time to time there is a need to lead the team of experts during critical situations or customer escalation when standard factory process has limitations or there is a need for special attention from the region. 

Customer is at the center of our activities. Overall workload in the RD MEE team is structured in Operational, Tactical, and Strategic towers.  

Operational workload can be further categorized into (a) Proactive and (b) Reactive. 

Proactive: As a core team member, you work closely with a customer-facing team from selected customers in the MEE region for a limited period. Based on the customer journey and assessment of the situation you will define and own a fit-4-purpose engagement model to maximize customer value by leveraging available assets and resources to minimize operational risks and ensure a stable service. 

Reactive: You shall be playing a catalyst role to bring the situation into business as usual (Red-to-Green) with your experience, structured thinking, teamwork, and customer empathy with involvement in the following areas: 

• Demand-based engagement in critical situation management e.g. Major outages, War room cases, and maintenance issues like disaster Recovery / Backup & Restore.
• Service Entitlement fulfilment issues e.g. Delays, Complex request
• Hypercare for specific customer case  

At a Tactical level, you will have an opportunity to work in the Continuous Improvement initiatives and address customer pain points and value leaks in the MEE region to further improve ECS service. 

MEE being house to some of SAP´s lighthouse customers there are ample of opportunities to work in Strategic initiatives like PoC / pathfinder projects, new service development, and co-innovation projects.

What you bring 

• Hands-on experience in one of the areas like Basis, System Performance Management, Database, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• SAP system installation / configuration with Linux and Windows operating systems
• Good understanding of around database and filesystem replication and preparation of network routing.
• Experience in Problem Management, root cause analysis
• Ready to learn other SAP product administrations like cloud connector, S4HANA etc
• Use to working in a matrix set-up
• Can take a lead to drive multiple stakeholders with Organize / Structure day2day documentation
• English (fluent) and German added benefits   

Optional: Meet your team 

Within the SAP Customer Services and Delivery board area, the mission of the ECS Delivery organization is to run and operate SAP’s private cloud offering. Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by hyperscalers like Microsoft Azure, Google Cloud Platform or
 

Amazon Web Services (AWS). ECS delivered services include backups, patching, provisioning, and upgrades, restore and disaster recovery, infrastructure monitoring and event detection. Services are delivered from all regions (EMEA/MEE/AMER/APJ) having a strong international focus and cultural diversity.
As part of ECS Delivery, the Disaster Recovery team focuses on implementing standardized processes to provide Disaster Recovery systems to our customers. This includes developing automation of cloud deployment and operations as well as co-innovating with customers and other SAP teams to setup first time builds of new SAP solutions in the ECS portfolio.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 391979  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.