Executive Director, Experience Design

3 weeks ago

Bengaluru, India JPMorgan Chase Full time
Chase is looking for an experienced, broad-minded Senior Director, User Experience to help us evolve our design practice, improve quality, and scale our team.

At Chase, we're proud to serve nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Our company is built around making a real difference for our communities, doing what's right for our customers, providing our employees with the opportunity to define unique career paths and sharing ideas that will help propel us into the future.

The Design and Customer Experience (DCE) team is responsible for creating exceptional experiences for Chase's Consumer and Community Bank. We are a group of creative collaborators who are passionate about crafting experiences that have meaningful impact on the financial, physical, and emotional wellbeing of our customers through the digital products that power the ecosystem.

The Executive Director, User Experience is a crucial hub, working with senior leadership to understand product and experience strategy, collaborating with cross-functional peers to turn that strategy into a set of product development workstreams, and leading multiple, adjacent design teams in delivering digital products that advance that strategy, maintaining high standards of quality, and ensuring users remain at the heart of all decisions within Digital.Directors manage Managers, establishing frameworks and practices for people management, and support direct reports through mentorship, professional development, and career-building. Directors are the standard bearers for recruiting and hiring, working with Managers to maintain a high bar for talent, crucial as we continue to scale our organization. In addition, this role will be the local manager for all of our design talent, and part of a larger cohort of design leaders across India.

Job responsibilities

  • Bachelor's Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
  • Experience leading parallel programs of work through full product development cycles in discovery, concepting, prototypes, specifications, enablement, and delivery
  • Experience working with executives on crucial, fuzzy, ambiguous, 'Big Picture' strategic challenges that touch many teams
  • Prior work involves leading design delivery teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads
  • Strength in Interaction Design, Visual/UI Design, and Information Architecture; proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design
  • Comfortable with structuring and planning design work in cross-functional contexts


Required qualifications, capabilities, and skills

  • Bachelor's Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
  • Experience leading parallel programs of work through full product development cycles in discovery, concepting, prototypes, specifications, enablement, and delivery
  • Experience working with executives on crucial, fuzzy, ambiguous, 'Big Picture' strategic challenges that touch many teams
  • Prior work involves leading design delivery teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads
  • Strength in Interaction Design, Visual/UI Design, and Information Architecture; proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design
  • Comfortable with structuring and planning design work in cross-functional contexts


Preferred qualifications, capabilities, and skills

  • Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders
  • Strong facilitation skills and experience employing a variety of methods and techniques; able to get senior executives (MDs and GMs) to actively participate in collaboration sessions
  • Sets a high bar for design, research, and written craft
  • Advocate for Accessibility Guidelines and Inclusive Design practices
  • Has driven new business thinking and strategy through their user-centered design work


About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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