Manager - Operations - BPO (7-11 yrs)

Found in: beBee S IN - 1 month ago

Noida, India iimjobs Full time

Operations Manager - BPO


Team Management:

1. Lead and manage a team of supervisors, team leaders, and frontline staff.

2. Provide guidance, coaching, and support to team members to ensure high performance and adherence to quality standards.

3. Helps call agents with challenging customer service issues.

4. Foster a positive and collaborative work environment to enhance employee engagement and motivation.

Process Optimization:

1. Analyze existing processes and identify areas for improvement in terms of efficiency, quality, and cost-effectiveness.

2. Develop and implement strategies to streamline operations and maximize productivity.

3. Regularly monitor key performance indicators (KPIs) and metrics to track progress and make data-driven decisions.

Client Relationship Management:

1. Serve as the primary point of contact for clients and build strong relationships based on trust and mutual understanding.

2. Understand client requirements and expectations, and ensure that services are delivered in accordance with SLAs (Service Level Agreements).

3. Proactively address client concerns or issues and provide timely resolutions to maintain client satisfaction.

Performance Management:

1. Establish performance goals and objectives for teams and individuals, aligned with organizational targets.

2. Conduct regular performance evaluations and provide constructive feedback to team members.

3. Implement reward and recognition programs to incentivize high performance and foster a culture of continuous improvement.

Compliance, Quality Assurance & Data:

1. Ensure compliance with industry regulations, company policies, and relevant standards.

2. Conduct regular quality audits to assess service delivery and identify areas for enhancement.

3. Implement corrective actions and preventive measures to address quality gaps and mitigate risks.

Resource Planning and Allocation:

1. Optimize resource allocation based on workload forecasts, client requirements, and staffing availability.

2. Coordinate with HR to recruit, onboard, and train new team members as needed.

3. Maintain appropriate staffing levels to meet operational demands while controlling costs.

Continuous Improvement:

1. Drive initiatives for process innovation, automation, and technology adoption to enhance operational efficiency.

2. Encourage a culture of continuous learning and professional development among team members.

3. Stay updated on industry trends and best practices to identify opportunities for growth and innovation.

Qualifications and Skills:

- Bachelor's degree in Business Administration, Management, or a related field; Master's degree preferred.

- Proven experience of 7-11 years in operations management within the BPO industry, with a focus on customer service or back-office processes.

- Strong leadership and interpersonal skills, with the ability to inspire and motivate teams.

- Excellent problem-solving abilities and analytical skills.

- Sound knowledge of BPO operations, including process optimization, quality management, and client relationship management.

- Proficiency in using relevant software and tools for data analysis and performance tracking.

- Effective communication skills, both verbal and written.

  • Manager - Operations - BPO (7-11 yrs)

    Found in: beBee jobs IN - 3 weeks ago

    Noida, Uttar Pradesh, India iimjobs Full time

    Operations Manager - BPO Team Management:1. Lead and manage a team of supervisors, team leaders, and frontline staff.2. Provide guidance, coaching, and support to team members to ensure high performance and adherence to quality standards.3. Helps call agents with challenging customer service issues.4. Foster a positive and collaborative work environment to...

  • Manager - Operations - BPO (7-11 yrs)

    Found in: beBee jobs IN - 2 weeks ago

    Noida, Uttar Pradesh, India iimjobs Full time

    Operations Manager - BPO Team Management:Lead and manage a team of supervisors, team leaders, and frontline staff.Provide guidance, coaching, and support to team members to ensure high performance and adherence to quality standards.Helps call agents with challenging customer service issues.Foster a positive and collaborative work environment to enhance...

  • Manager - Talent Acquisition - BPO (7-10 yrs)

    Found in: beBee S IN - 3 weeks ago

    Noida, India iimjobs Full time

    Job Title: Talent Acquisition ManagerLocation : Noida, IndiaPosition Overview: We're seeking a Talent Acquisition Manager to oversee the end to end hiring & selection process along with effective deployment of talent and resources within BPO operations. As a pivotal role within our startup, it will be instrumental in ensuring optimal & timely resource...

  • Manager - Talent Acquisition - BPO (7-10 yrs)

    Found in: beBee jobs IN - 2 weeks ago

    Noida, Uttar Pradesh, India iimjobs Full time

    Job Title: Talent Acquisition ManagerLocation : Noida, IndiaPosition Overview: We're seeking a Talent Acquisition Manager to oversee the end to end hiring & selection process along with effective deployment of talent and resources within BPO operations. As a pivotal role within our startup, it will be instrumental in ensuring optimal & timely resource...

  • Manager - Talent Acquisition - BPO (7-10 yrs)

    Found in: beBee jobs IN - 3 weeks ago

    Noida, Uttar Pradesh, India iimjobs Full time

    Job Title: Talent Acquisition ManagerLocation : Noida, IndiaPosition Overview: We're seeking a Talent Acquisition Manager to oversee the end to end hiring & selection process along with effective deployment of talent and resources within BPO operations. As a pivotal role within our startup, it will be instrumental in ensuring optimal & timely resource...

  • Bpo : Day Shift : Banking Process : Customer

    4 days ago

    Noida, India Outpace Consulting Services Full time

    Hi We are Hiring for Leading ITES Company for Banking Process Job Location **:Noida** **Key Points**: **Job Description & Specifications**: 1 : Graduate with Min 1 year Exp in International BPO/Customer Support Can Apply 2 **:UG** **Can Not Apply** 7 : The Process Is **For a Banking Client** 9**: Salary Range **:2.40 to 3.75 LPA** 10 : 5 Days...

  • Manager - Sales & Marketing - OTC (7-11 yrs)

    Found in: beBee jobs IN - 3 weeks ago

    Noida, Uttar Pradesh, India iimjobs Full time

    1. Responsible for Strategic Planning and Delivery of Business Results and formulating and executing the Marketing plan, leading the team in achieving and exceeding goals with strong collaboration with business partners and resources.2. Identifying opportunities & explore markets, generating leads, and achieving the desired targets.3. Ability to handle large...

  • Bpo : Day Shift : Banking Process : Customer

    4 days ago

    Noida, India Outpace Consulting Services Full time

    Hi We are Hiring for Leading ITES Company for Banking Process Job Location **:Noida** **Key Points**: **Job Description & Specifications**: 1 : Graduate with Min 1 year Exp in International BPO/Customer Support Can Apply 2 **:UG** **Can Not Apply** 7 : The Process Is **For a Banking Client** 9**: Salary Range **:2.40 to 3.75 LPA** 10 : 5 Days...

  • Secretary / Executive Assistant - NSB BPO Solutions - Noida

    Found in: beBee S IN - 4 weeks ago

    Noida, India Nsb Bpo Solutions Full time

    Job Requirements Job Title: Secretary / Executive AssistantCompany Name: NSB BPO Solutions Pvt LtdLocation: Noida, Uttar PradeshSalary: ₹50000 - ₹75000/monthQualification: GraduationJob Description:Elevate your career as a Secretary / Executive Assistant at NSB BPO Solutions Pvt Ltd in Noida. Join our dynamic team and support top-level executives...

  • Secretary / Executive Assistant - NSB BPO Solutions - Noida

    Found in: beBee jobs IN - 3 weeks ago

    Noida, Uttar Pradesh, India Nsb Bpo Solutions Full time

    Job Requirements Job Title: Secretary / Executive AssistantCompany Name: NSB BPO Solutions Pvt LtdLocation: Noida, Uttar PradeshSalary: ₹ ₹75000/monthQualification: GraduationJob Description:Elevate your career as a Secretary / Executive Assistant at NSB BPO Solutions Pvt Ltd in Noida. Join our dynamic team and support top-level executives with your...

  • Secretary / Executive Assistant - NSB BPO Solutions - Noida

    Found in: beBee S IN - 3 weeks ago

    Noida, India Nsb Bpo Solutions Full time

    Job Requirements Job Title: Secretary / Executive AssistantCompany Name: NSB BPO Solutions Pvt LtdLocation: Noida, Uttar PradeshSalary: ₹50000 - ₹75000/monthQualification: GraduationJob Description:Elevate your career as a Secretary / Executive Assistant at NSB BPO Solutions Pvt Ltd in Noida. Join our dynamic team and support top-level executives...

  • AVP - Operations Manager - BPO (15-22 yrs)

    Found in: beBee jobs IN - 3 weeks ago

    Delhi NCR/Noida, India iimjobs Full time

    AVP Operations Manager Job Summary: AVP Operation ManagerThe Assistant Vice President (AVP) of Operations is responsible for overseeing and managing the day-to-day operations of various business processes within the organization. He will play a key role in managing teams, optimizing processes, and implementing strategies to drive productivity and achieve...

  • Bpo : Noida : Day Shifts Customer Support : Banking

    4 days ago

    Noida, India Outpace Consulting Services Full time

    Hi We are Hiring for Leading ITES Company for Banking Process Job Location **:Noida** **Key Points**: **Job Description & Specifications**: 1 : Graduate with Min 1 year Exp in International BPO/Customer Support Can Apply 2 **:UG** **Can Not Apply** 7 : The Process Is **For a Banking Client** 9**: Salary Range **:2.40 to 3.75 LPA** 10 : 5 Days...

  • AVP - Operations Manager - BPO (15-22 yrs)

    Found in: beBee jobs IN - 2 weeks ago

    Delhi NCR/Noida, India iimjobs Full time

    AVP Operations Manager Job Summary: AVP Operation ManagerThe Assistant Vice President (AVP) of Operations is responsible for overseeing and managing the day-to-day operations of various business processes within the organization. He will play a key role in managing teams, optimizing processes, and implementing strategies to drive productivity and achieve...

  • Chief Operation Excellence

    Found in: beBee jobs IN - 3 weeks ago

    Noida, Uttar Pradesh, India iimjobs Full time

    A leading provider of BPM and Domestic BPO services in India with a work force of 6500+ delivery center in Noida -India. It has a highly responsive structure with its clients and individual needs.The Director of Operational Excellence is responsible for the strategic planning and direction of all aspects of operations and projects within the organization by...

  • Director - Operations - BPO (15-20 yrs)

    Found in: beBee jobs IN - 2 weeks ago

    Delhi NCR/Noida/Greater Noida, India iimjobs Full time

    The incumbent will be responsible for running the BPO through our in-house team and the outsourced partner. Essential Duties and Responsibilities: The successful candidate will set up and lead the contact center operations for both voice and nonvoice channels. Voice channel will include both inbound and outbound operations. Nonvoice channel will include...

  • Director - Operations - BPO (15-20 yrs)

    Found in: beBee jobs IN - 3 weeks ago

    Delhi NCR/Noida/Greater Noida, India iimjobs Full time

    The incumbent will be responsible for running the BPO through our in-house team and the outsourced partner. Essential Duties and Responsibilities:- The successful candidate will set up and lead the contact center operations for both voice and non-voice channels. Voice channel will include both inbound and outbound operations. Non-voice channel will include...

  • Bpo Call Centre

    3 weeks ago

    Greater Noida, India SNVA Ventures Pvt Ltd Full time

    Greetings for the day Job Role - Hiring for BPO Process BPO Call Center Minimum Requiremnts - 1. Graduation in any discipline. 2. Should have good communication skills, and should be able to speak, read, and write in English /Hindi. 3. Should be able to communicate confidently and politely with users. 4. Experience of at least one year in a call...

  • Bpo Call Centre

    18 hours ago

    Greater Noida, India SNVA Ventures Pvt Ltd Full time

    Greetings for the day Job Role - Hiring for BPO Process BPO Call Center Minimum Requiremnts - 1. Graduation in any discipline. 2. Should have good communication skills, and should be able to speak, read, and write in English /Hindi. 3. Should be able to communicate confidently and politely with users. 4. Experience of at least one year in a call...

  • Transition Manager

    Found in: beBee S IN - 3 weeks ago

    Noida, India iimjobs Full time

    Position Overview: We're searching for a Transition Manager to oversee seamless transitions for projects, processes, and systems within our dynamic startup environment. As a key contributor, you'll play a crucial role in ensuring efficient change management and smooth transitions to achieve operational excellence.Key Responsibilities:- Plan, coordinate, and...