Production Management Specialist, AVP

1 month ago

Chennai, India NatWest Digital X Full time

Join us as a Production Management Specialist

  • We’ll look to you to support the provision of the day-to-day technology based services across infrastructure platforms
  • You’ll be a central point of customer contact and third level support, including providing your specialist knowledge to our incident management and request fulfilment processes
  • It’s an opportunity to deliver high quality service, and to help define and drive the platform's future direction
  • We're offering this role at associate vice president levelWhat you'll do

    As a Production Management Specialist, you’ll be providing technical expertise in support of IT systems and acting as a recognised subject matter expert in one or more technology platforms. You’ll be collaborating with and influencing colleagues and stakeholders across the bank and third party suppliers on the area of specialist knowledge service, ensuring the timely delivery of solutions which support the business.

    You’ll also be:

    • Participating in the introduction into operation and hand-over to support new systems and developments
    • Undertaking ongoing evaluation and analysis of current capacity to provide the required performance, liaising with other technology representatives to optimise value to the business
    • Contributing to the management of inbound work requests and ensuring prioritisation and scheduling of work against agreed business schedules
    • Helping to make sure that resilient applications and infrastructure and recovery plans meet the business recovery requirementsThe skills you'll need

      We’re looking for someone with a technical understanding, including platform, technology, products and domains. You’ll need advanced knowledge of one or more service management disciplines such as incident, problem, change IT, continuity or capacity.

      You’ll also demonstrate:

      • Knowledge of relevant industry standard tools and processes
      • Good written and verbal communication skills
      • Strong interpersonal skills

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