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User Assistance Developer

4 months ago

Bangalore, India SAP Full time

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Meet your Team:

 

Globalization user assistance team in Bangalore has more than 20 members, who work closely with each other and with colleagues across locations such as Brazil, China, Germany, and India.

 

What you'll do: 

 

You will be responsible for developing user assistance content for localization solutions developed at SAP Globalization. 

The team in Bangalore works on many product areas such as SAP S/4HANA, SAP SuccessFactors, including the new Success Factor Payroll, Concur and Ariba. You will be assigned as UA to work on one of the product areas, however, can also be assigned to other product areas. 

You would be involved planning, researching, and creating user assistance products on SAP Help Portal, SAP Companion, videos, and system documentation. As the scrum team UA, you would be responsible for editing UI texts to ensure usability and will work closely with User Experience. 

After you have gained experience, we will encourage you to take on more responsibility and branch out into other projects relating to user assistance. The User Assistance team at SAP Globalization is the frontrunner in areas such as analytics, co-creation, and have won awards and recognitions within the SAP UA com.

 

 

What you bring: 

 

4+ years experience in technical writing and in developing other user assistance products for the software industry. You have experience with technical writing tools such as Ixiasoft, SAP Companion and SAP ERP system documentation including IMGs.

Qualifications:  
You hold a B.Tech/B.E, or a University degree preferably in Technical Writing, IT, Business Studies or English. Your strength lies in conveying technical information in a clear and precise manner. Experience in developing technical videos will be an advantage. 
You are able  to work independently, and have strong communication skills.

#SAPInternalT2

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 396219  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.