Senior Technical Program Manager

4 weeks ago

Karnataka, India American Express Full time

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside versatile engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve exciting problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

How will you make an impact in this role?

The US Consumer Services and Digital Technologies Cross Platform Delivery team, that is the strategic Technology capability responsible for planning and delivering technology products to market at scale, across platforms, delivery teams and external partners.

The candidate will work within and across workstreams for Enterprise Data Governance and management and will focus on delivery of key initiatives with aspects of, but not limited to data classification, metadata management, data sharing and data quality. This role will require you to collaborate with multi-functional leaders in Technology and product teams to drive data technology decisions, innovations, and implementation. Additionally, you will play a key role in ensuring American Express meets all regulatory requirements and protects the data of its members by fostering and promoting standard processes in data governance through voicing support for and collaborating with various teams in the company.

The successful candidate will play a lead role in the understanding of product strategy and collaborate with their peers, technology teams, and product owners to translate complex user stories into successful outputs.

Minimum Qualifications

  • Bachelor of Science in Computer Science, Computer Engineering, or equivalent experience in Data.

  • Deep understanding of all aspects of software design, with a demonstrated track record of growing responsibility.

  • Steers technical program conversations (e.g., relating to architectural approach and system design) and articulates solutions; co-develops and documents solution

  • Partner with the governance team and contribute to all aspects of reporting for senior leaders.

  • Drive program, release level, continuous improvement and standardization activities using SAFe as the primary framework.

  • Provide insight into gaps, issues, risks and opportunities across scrum teams, solving and calling out impediments as needed.

  • Facilitates and plans change management and release management activities.

  • Identifies and addresses complex inter-team technical dependencies, bridges gaps in technical management

  • Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.

  • Experience managing project budgets and reporting.

  • Excellent oral and written communication skills; Ability to effectively communicate across third parties and technology and product managers.

  • Use technology Competence to provide design alternatives and support team in issue resolution.

  • 4 Experience using Rally agile delivery management platform is a plus.

  • 4 Experience with Data Engineering, Governance, Data policies

  • Partner with critical teams across the organization to implement data governance and management capabilities, working closely with engineering teams to enable teams across American Express to align with governance requirements and improve data quality.

  • Collaborates with Engineering teams to drive alignment architectural approach and technical strategy to execute delivery

  • Participates with product and engineering leaders to build implementation roadmaps

Preferred Qualifications

  • Consistent track record of working independently and making key decisions on projects.

  • Confirmed ability to lead change in dynamic, ambiguous environment and ability to influence without direct authority among peers and with leaders.

  • Influence team members with innovative changes and improvements by demonstrating risk taking.

  • 7 years of Software Project Management experience, part of it using Agile methodologies.

  • Ability to effectively interpret Technology and product objectives and challenges and support the team in delivering.

  • Envision end to end pipeline and translate it to the Tech team.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries

  • Bonus incentives

  • Support for financial-well-being and retirement

  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • Generous paid parental leave policies (depending on your location)

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Technology

Primary Location: India-Haryana-Gurgaon

Other Locations: India-Karnataka-Bengaluru Urban

Schedule Full-time

Req ID: 24009281

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