Senior Engineer- Applications Development

3 weeks ago

Mumbai, India MMC Corporate Full time

Marsh Mclennan is seeking candidates for the following position based in the Pune, Mumbai office:


Senior Engineer - Applications Development

What can you expect:

  • Recognition â global career advancement opportunities
  • Accountability â accountability and ownership of project deliveries
  • Career Growth â excellent performance is recognized by career mobility

What is in it for you:

  • Standard MMC Salary Package
  • Standard MMC Colleague Benefits
  • An opportunity to join a new and growing team

We will count on you to:

  • Manage and track end-to-end system issues through resolution.
  • Accurately log all relevant information in the support ticket in the issue tracking software while making sure the case information stays up to date at all times.
  • Investigate software application issues using the available knowledge base, previous cases, and collaboration with other team members to resolve issues.
  • Adjust the priority of issues raised to the Product Support Team based on provided guidelines and move them accordingly to appropriate queues.
  • Escalate issues to 2nd level as necessary, providing steps to replicate, screenshots, and any additional relevant information such as log files, traces etc.
  • Oversee assigned support cases while tracking related development fixes/product requests and communicating with clients and other teams.
  • Test/validate software application issues and bugs in both production and lower environments and work with the development team for a resolution.
  • Review, analyze and monitor various daily performance reports and communicate to management.
  • Priority assessment, incident Investigation & diagnosis, execute Knowledge Base triage steps in standard operating procedure (SOP).
  • Troubleshoot issues delving into root cause efforts and ability to handle disparate types of client inquiries.
  • Liaises with Senior Leadership on project, operational, compliance and risk governance.
  • Excellent problem-solving skills, with a demonstrated ability to identify and solve issues.
  • Perform under minimal supervision and peer accountability on complex assignments.

What you need to have: 

  • 4 to 6 years of experience with a proven record of accomplishment of successfully supporting and managing customer-facing digital applications and products.
  • Problem-solving capabilities with 2+ years of experience working in a software support capacity for a SaaS product or similar experience.
  • Experience troubleshooting in Microsoft Power Platform, MS PowerApps, Flow, and Power BI.
  • Knowledge in API Management systems like Apigee, AWS/Azure API Gateway etc.
  • Knowledge with container technologies - Docker/Kubernetes.
  • Experience with REST API design and implementation.
  • Hands on Experience in leveraging continuous integration and robust build/test automation, with a preference for cross platform stacks and containerization.
  • Strong analytical skills to be able to manage complex problems using a number of techniques.
  • Exposure to public cloud technology services/stack in AWS & Azure.
  • Good organizational skills, with the ability to work independently as well in a highly collaborative, virtual team-based environment. 

What makes you stand out:

  • Microsoft Dynamics 365 certifications are highly desirable. Especially Power platform related certifications like Power platform fundamentals / Functional consultant / Developer or Microsoft Azure certifications, such as Azure Administrator Associate.

Marsh McLennan (NYSE: MMC) is the worldâs leading professional services firm in the areas of risk, strategy and people. The Companyâs more than 85,000 colleagues advise clients in over 130 countries.  With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter  develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer  delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person.

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