Associate Collections Representative
1 month ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
Background in the payment posting, medical, insurance, or healthcare industryExperience in Microsoft Office (Word, Excel and Outlook)Experience in Customer interaction to answer and resolve inquiriesGeneral knowledge in reading EOBs and ERAs (not required due to training, but a plus)Typing speed of 45 WPM with 95% accuracyGood comprehension skillsAbility to maintain and respect the confidentiality of patient information in accordance with posting guidelines and corporate policy and procedureAbility to participate in proactive team efforts to achieve departmental and company goalsProven excellent communication skills - oral and interpersonalSolid analytical and problem-solving skillsSolid attention to detail and Ability to prioritize tasksAbility to work in a team environment and adapting to changeProven excellent organizational skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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