Senior Team Lead â MS, Storage

1 month ago

Mumbai, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Your career here is about believing in yourself, and taking on great opportunities and new challenges.Itâs about growing your skills and expertise in your current role and preparing yourself for the future.  Thatâs why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

Responsible for setup and installation of technical systems, applications, or process designs for clientsâ purchased or outsourced technology and business process solutions. Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.

Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

What you'll be doing

MS Services Delivery Architects are responsible for ensuring that all the service aspects during a complex transition and transformation project are fully covered and the solution can be successfully delivered in alignment with the service delivery capabilities of NTT Managed Services and other involved parties.

The MS Services Delivery Architects are accountable and responsible for setting up the service model by being involved in early Sales Engagement, Service Design, and Service Transition processes.

Key Roles and Responsibilities:
Early Pre-Sales engagement:

  • Participate in complex deals during the pre-sales phase for service design consultancy
  • Review the commercial proposal and SoW to detect any flaw or misalignment with the NTT Managed Services delivery capabilities


Service design:

  • Responsible for the service takeover strategy definition, specifically to:
  • Identify current service issues with the incumbent service provider
  • Define the service aspects that need to be gathered during a due diligence
  • Determine the knowledge transfer strategy
  • Define the quality acceptance criteria for the service transition
  • Ensure customer expectations will be met and aligned with the NTT Managed Services delivery capabilities including Monitoring, Patching, and Backup solutions
  • Adapt standard process when needed in order to cover customer requirements, always be aligned with the NTT MS service delivery capabilities


Service Transition:

  • Understand Customer Vital Business Functions and how NTT MS assets will underpin them.
  • Make sure that customer business processes and end-to-end services are known and understood within the organization during the project lifecycle
  • Responsible for the service model documentation, which may include:
  • Identify current services issues with the incumbent service provider
  • Define the service aspects that need to be gathered during a due diligence
  • Determine the knowledge transfer strategy
  • Define the quality acceptance criteria for the service transition


Produce the Service Design Document, the key project deliverable in terms of service aspects and processes

Knowledge, Skills, and Attributes:

  • Ability to work in line with best practices in complex environments and within tight time constraints
  • Ability to work under pressure
  • Ability to build excellent working relationships with both internal and external stakeholders
  • Excellent communication and presentation skills
  • Ability to demonstrate conceptual technology knowledge


Academic Qualifications and Certifications:

  • Bachelorâs or equivalent degree
  • ITIL certifications
  • Relevant industry / technical certifications

Required Experience:

  • Demonstrated years of experience gained in a similar position
  • Demonstrated experience gained within an IT environment and ITIL based Service Management
  • Demonstrated experience in Hosting and Managed Service Business
  • Demonstrated experience in Public Cloud and/or PCI compliance environments
  • Demonstrated experience in managing key accounts

Skills Summary

Communication, Contract Management, Financial Acumen, IT Service Management (ITSM), Managed Services Delivery, Operations Management, People Management, Profit and Loss (P&L) Management, Project Management, Sales Growth, Service Delivery

What will make you a good fit for the role?

Remote Type


Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

  • Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

  • Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.

  • Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

  • Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

  • Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.

  • Assistant Manager – Packaging Material Supplier QA

    1 week ago

    Mumbai, India Abbott Laboratories Full time

    JOB SUMMARYProper approval and maintenance of compliance status as per Regulatory and Abbott requirements for Suppliers for packaging materialFocus will be on event management and monitoring of Suppliers.Lead investigations to resolve and troubleshoot supplier processing or packaging issues.Evaluate supplier quality performance metrics and initiate...

  • Senior Specialist

    2 weeks ago

    Mumbai, India Marsh Full time

    Designation- Senior SpecialistWhat can you expect?· Preparation, review and finalization of accounts, HMRC returns, NAIC returns, BMA statutory filing for relevant, timely and accurate reporting of financial information to stakeholders· Mentor and develop technical skills of the new hires in the team· Provide inputs to the Manager for specific...

  • Senior Manager

    4 weeks ago

    Mumbai, India Marsh Full time

    Job Profile: Senior Manager - Data Science                                               MMC Business Unit: MarshMMGS Function: Knowledge Services  Marsh is a global leader in insurance broking and risk...

  • Senior Associate

    3 weeks ago

    mumbai, India WNS Global Services Full time

    Job Description•Candidate should have good communication skill, Should be good at customer services•Should have a typing speed of minimum 30 WPM, Should be flexible with WO and shifts •Experience in webchat will be preferred, Should be a multitasker, should be a team player and should have a knowledge of MS office QualificationsGraduate...

  • Senior Associate

    3 weeks ago

    Mumbai, India WNS Global Services Full time

    Job Description•Candidate should have good communication skill, Should be good at customer services•Should have a typing speed of minimum 30 WPM, Should be flexible with WO and shifts •Experience in webchat will be preferred, Should be a multitasker, should be a team player and should have a knowledge of MS...

  • Storage Admin

    4 weeks ago

    Navi Mumbai, India 3i Infotech Full time

    Posted Date : August 09,2023 4 to 9 yrs (Experience) 140000 - ( INR ) Per /Yearly **Location**: India, Maharashtra, Navi Mumbai **Skill Required**: NAS,San,Storage **3+ Years and 5+ Years ( L1, L2) of experience on Storage ( SAN & NAS )Technology.** **2) Good knowledge on Storage architectures for IBM, Dell EMC, Pure storage's** **3) Hands on...

  • Lead Storage and Data Protection Engineer India

    4 weeks ago

    Mumbai, India Accelya Group Full time

    Role purposeThis is a great opportunity to become part of our family at Accelya where we provide world-leading software plans to the entire global airline industry. If you’ve ever flown on a plane or received an item flown from another country then you will likely have benefited from our software.In this role you will act as a subject matter expert,...

  • Lead Storage and Data Protection Engineer India

    1 month ago

    Mumbai, India Accelya Group Full time

    Role purposeThis is a great opportunity to become part of our family at Accelya where we provide world-leading software plans to the entire global airline industry. If you’ve ever flown on a plane or received an item flown from another country then you will likely have benefited from our software. In this role you will act as a subject matter expert,...

  • Lead Storage and Data Protection Engineer India

    1 month ago

    Mumbai, India Accelya Group Full time

    Role purpose This is a great opportunity to become part of our family at Accelya where we provide world-leading software plans to the entire global airline industry. If you’ve ever flown on a plane or received an item flown from another country then you will likely have benefited from our software. In this role you will act as a subject matter expert,...

  • Lead Storage and Data Protection Engineer India

    1 month ago

    Mumbai, India Accelya Group Full time

    Role purposeThis is a great opportunity to become part of our family at Accelya where we provide world-leading software plans to the entire global airline industry. If you’ve ever flown on a plane or received an item flown from another country then you will likely have benefited from our software. In this role you will act as a subject matter expert,...

  • Presales Team Lead

    6 days ago

    mumbai, India LearningMate Full time

    About Us:LearningMate is a technology company offering domain expertise in teaching andlearning solutions - leveraging digital, cloud, process automation, data, and stronglearning design principles. For about two decades, LearningMate has been working witheducation institutions across the globe to help them build, deploy, and streamline theirdigital...

  • AIX Administrator Senior

    1 month ago

    Mumbai, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Information Technology Travel Percentage : 0%AIX Administrator – New Delhi/Mumbai– 5+ yrsAre you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and...

  • Risk Team Lead

    1 month ago

    Mumbai, India IMC Full time

    IMC is currently looking for a Risk Team Lead for our Mumbai office as we continue to expand our presence. The Risk Team operates closely with our Trading and Technology teams to manage and mitigate the risks associated with IMC’s trading strategies across various products, exchanges, and technologies. The Risk Team is responsible for identifying and...

  • Storage Administrator

    4 weeks ago

    Mumbai, Maharashtra, India MN World Enterprises Pvt ltd Full time

    **Job Title: Storage L2 Engineer** **Job Summary**: **Responsibilities**: - **Storage Infrastructure Management**: - Design, deploy, and manage storage solutions to meet the organization's requirements. - Monitor storage performance and proactively address any issues to ensure optimal system operation. - **Data Protection and Backup**: - Implement and...

  • Team lead consultant

    4 weeks ago

    mumbai, India PEOPLEOCITY LLP Full time

    Team LeadMumbaiRolesandResponsibilities: Lead all theGreen Building projects in Western Region fromfront.Guide the team and regularlymonitor the progress with team at Mumbai Pune and Gandhinagar forall the ongoing green projects.Analyse thechallenges in execution of this project and take proactive steps orstrategies to bring all the projects...

  • Presales Team Lead

    6 days ago

    Mumbai, India LearningMate Full time

    About Us:LearningMate is a technology company offering domain expertise in teaching andlearning solutions - leveraging digital, cloud, process automation, data, and stronglearning design principles. For about two decades, LearningMate has been working witheducation institutions across the globe to help them build, deploy, and streamline theirdigital...

  • Presales Team Lead

    6 days ago

    Mumbai, India LearningMate Full time

    About Us: LearningMate is a technology company offering domain expertise in teaching and learning solutions - leveraging digital, cloud, process automation, data, and strong learning design principles. For about two decades, LearningMate has been working with education institutions across the globe to help them build, deploy, and streamline their digital...

  • Presales Team Lead

    6 days ago

    Mumbai, India LearningMate Full time

    About Us:LearningMate is a technology company offering domain expertise in teaching andlearning solutions - leveraging digital, cloud, process automation, data, and stronglearning design principles. For about two decades, LearningMate has been working witheducation institutions across the globe to help them build, deploy, and streamline theirdigital...

  • Financing Solutions

    3 days ago

    Mumbai, India State Street Full time

    Who we are looking for:  Looking for Investment Banking professional who understand Agency/Principle lending business with working experience in Collateral Management, Mark to Market and Trade settlements process.  Why this role is important to us:  The team you will be joining is a part of State Street Global Markets (SSGM), which provides...

  • Team lead consultant

    1 month ago

    Mumbai, India PEOPLEOCITY LLP Full time

    Team LeadMumbaiRolesandResponsibilities: Lead all theGreen Building projects in Western Region fromfront. Guide the team and regularlymonitor the progress with team at Mumbai Pune and Gandhinagar forall the ongoing green projects. Analyse thechallenges in execution of this project and take proactive steps orstrategies to bring all the projects undercontrol....