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Senior IT Operations Analyst

3 months ago

Bangalore, India Conduent Business Services India LLP Full time

Responsibilities:

  • Support the EAS solutions hosted on-prem and on the cloud
  • Implement standardized processes across teams
  • Participate in major incident resolution
  • Drive process optimization
  • Improve operational metrics
  • Communicate effectively with team members and customers through strong verbal, written and interpersonal skills
  • Remain flexible to changes in priorities with the ability to multi-task

Technical Skillset:

  • Experience in Incident Management or Problem Management
  • Knowledge of ITIL processes
  • Excellent troubleshooting skills
  • Ability to multi-task, prioritize conflicting demands
  • Exposure to cloud technologies
  • Exposure to multiple industry standard ticketing tools

Qualifications:

  • A University or college degree in a relevant discipline.
  • ITIL Certification
  • 5+ yearsâ experience in Application Support