Customer Support

1 month ago


Gurgaon, India IndiaLends Full time

Roles & Responsibilities: Provide prompt and accurate assistance to customers via phone, email, or chat. Resolve customer inquiries, complaints, and technical issues effectively. Maintain detailed records of customer interactions in the CRM system. Identify opportunities for process improvements and customer service enhancements. Educate customers on product features, usage, and best practices. Collaborate with internal teams to ensure a seamless customer experience. Stay updated on product updates and industry trends through continuous learning. Requirements: Excellent communication skills. Strong problem-solving abilities. Empathy and patience. Ability to work efficiently in a fast-paced environment. Proficiency in using CRM software.


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