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Delivery Manager

3 months ago

Gurgaon, India Sun Life Financial Inc. Full time
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Delivery Manager

Are you ready to shine?

At Sun Life, we empower you to be your most brilliant self.

Who we are?

Sun Life is a leading financial services company with history of 150+ years that helps our clients achieve lifetime financial security and live healthier lives.

We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world. We have a network of Sun Life advisors, third-party partners, and other distributors. Through them, we're helping set our clients free to live their lives their way, from now through retirement. We're working hard to support their wellness and health management goals, too. That way, they can enjoy what matters most to them. And that's anything from running a marathon to helping their grandchildren learn to ride a bike.

To do this, we offer a broad range of protection and wealth products and services to individuals, businesses, and institutions, including:
  • Insurance. Life, health, wellness, disability, critical illness, stop-loss, and long-term care insurance.
  • Investments. Mutual funds, segregated funds, annuities, and guaranteed investment products
  • Advice. Financial planning and retirement planning services
  • Asset management. Pooled funds, institutional portfolios, and pension funds


With innovative technology, a strong distribution network and long-standing relationships with some of the world's largest employers, we are today providing financial security to millions of people globally.

Sun Life is a leading financial services company that helps our clients achieve lifetime financial security and live healthier lives, with strong insurance, asset management, investments, and financial advice portfolios. At Sun Life, our asset management business draws on the talent and experience of professionals from around the globe.

Sun Life Global Solutions (SLGS)

Established in the Philippines in 1991 and in India in 2006, Sun Life Global Solutions, (formerly Asia Service Centers), a microcosm of Sun Life, is poised to harness the regions' potential in a significant way - from India and the Philippines to the world. We are architecting and executing a BOLDER vision: being a Digital and Innovation Hub, shaping the Business, driving Transformation and superior Client experience by providing expert Technology, Business and Knowledge Services and advanced Solutions. We help our clients achieve lifetime financial security and live healthier lives - our core purpose and mission.

We are constantly expanding our strength in Information technology and are looking for fresh talents who can bring ideas and values aligning with our Digital strategy.

Our Client Impact strategy is motivated by the need to create an inclusive culture, empowered by highly engaged people. We are entering a new world that focuses on doing purpose driven work. The kind that fills your day with excitement and determination, because when you love what you do, it never feels like work. We want to create an environment where you feel empowered to act and are surrounded by people who challenge you, support you and inspire you to become the best version of yourself. As an employer, we not only want to attract top talent, but we want you to have the best Sun Life Experience.

We strive to Shine Together, Make Life Brighter & Shape the Future

What will you do?

As Delivery Manager, you will be responsible for the delivery of the development, Operations Support, maintenance(enhancement) & Upgrade/Modernization projects(systems) & initiatives, showing strong leadership ensuring quality and timely delivery of the projects. managing project delivery & Support, helping with Technical design & solution architecture (as required), conducting POC/POV & Product/Tool evaluation etc. as per the need or applicability, managing technical delivery & Business Analysts team members along with their Performance evaluation & providing performance feedbacks working closely with Senior Engagement/Delivery managers, Collaborate with cross functional groups/teams, liaison with Business groups, end users, client, Senior engagement/Delivery managers and leadership, Provide periodic Project progress/status reviews(updates) along with defined Metrics, Manage(Lead) automation, process improvement/Toil reduction initiatives, Productivity Improvement mechanisms & Delivery cycle time reduction, pre-sales, Help with recruitment selection process with feedbacks, recommendation, plan & Create Career path for team members and cross-functional development will fall within the ambit of your responsibilities.

Your scope of work / key responsibilities:
  • Delivery of the development, Operations Support, maintenance(enhancement) & Upgrade/Modernization projects(systems) & initiatives
  • Showing strong leadership ensuring quality and timely delivery of the projects. managing project delivery & Support, helping with Technical design & solution architecture (as required), conducting POC/POV & Product/Tool evaluation etc. as per the need or applicability
  • Manage technical delivery & Business Analysts team members along with their Performance evaluation & providing performance feedbacks working closely with Senior Engagement/Delivery managers
  • Collaborate with cross functional groups/teams, liaison with Business groups, end users, client, Senior engagement/Delivery managers and leadership, Provide periodic Project progress/status reviews(updates) along with defined Metrics, Manage (Lead) automation, process improvement/Toil reduction/Productivity Improvement/Value creation initiatives, Productivity Improvement mechanisms & Delivery cycle time reduction, pre-sales
  • Help with recruitment selection process with feedbacks, recommendation, plan & Create Career path for team members and cross-functional development will fall within the ambit of your responsibilities.
  • Analyze requirements and collaborate with Customer/Business groups/Business System Analysts to further detail out & finalize the requirements
  • Experience In designing technical solutions and work closely with Architect/Designers to Draft/Discuss, review & finalize the solution design
  • Strong experience with Development-Support work in Onshore-Offshore model
  • Stay current with trends in emerging technologies and how they could apply to Sun Life
  • Participate in agile ceremonies.


Key Qualifications and experience:
  • University Degree in a computer science or related discipline
  • Should have at least 10-15 years of total work experience in Project Delivery with minimum 5-8 years of Delivery Management/Project Management experience.
  • Excellent Project management skills with extensive experience with managing/delivering Agile projects
  • Working as Self-driven with minimum supervision
  • Excellent Teamwork & Collaboration skills
  • Excellent communication skills (Written & Verbal) & Inter-personal skills.
  • Strong planning and organizational skills, with the ability to multi-task.
  • Extensive background in development and delivering Complex projects
  • Strong interpersonal skills and collaborate comfortably with diverse group of people at all levels in different environments.
  • Should have handled team conflicts & Work escalations.
  • Excellent analytical and problem-solving skills & Strong decision-making skills.
  • Strong relationship building, and stakeholder management skills.
  • Effective Leadership skills & excellent Interpersonal skills
  • Defect analysis, Prioritization & RCA
  • Strong Knowledge on JIRA Cloud.
  • Conduct Project/Sprint review/retrospections and ensure Learnings/Best Practices are captured.
  • Prior Working experience in Insurance domain and Finance Accounting standards
  • Experience in working with Insurance company or related financial institution and understand its business processes.
  • Performance feedback(appraisal), assess learning need of team members & creating Career growth path & training plan of team members
  • Thought leadership, Innovation


Technical Credentials (Preferred/Nice to Have):
  • Prior Working experience in Insurance, Actuarial IFRS, BFSI or Finance accounting domains
  • Prior Working experience with Dot Net, Java, Databases PL SQL, Visualization (Tableau, Power BI, Hyperion), Web applications & Services, Rest API, Archer, DevOps with Kubernetes, Jenkins, JIRA Cloud, Bitbucket/Maven/CDD /Ansible, GitHub CoPilot, Cloud & Serverless technologies, Python (PySpark), Informatica Power Center, AWS Glue, ETL, Archer, Actuarial IFRS standards, Automation testing etc.


Preferred skills:-
  • Should have at least 10-15 years of total work experience in Project Delivery with minimum 5-8 years of Delivery Management/Project Management experience.
  • Experienced in SDLC, Agile way of working with Sprint planning & prioritization.
  • Communicates effectively both verbally and in writing.
  • Experience in using Collaboration tools for e.g. MIRO
  • Extensive experience in working with Customers, Business groups and end user to gather functional/non-functional requirements and strong documentation skills
  • Should have created Functional requirements specification, BRD, User story documents.
  • Experience with Effort estimation techniques.
  • Strong experience with Onshore-Offshore working model and working with teams from various geographies.
  • Hands-on Knowledge on Databases & writing SQL queries.
  • Strong experience in Requirements analysis, analytical, problem-solving skills
  • Extensive experience with Managing team of Developers, Leads & Business Analysts
  • Strong communication and Customer (Business) management skills
  • Excellent verbal and written communication skills
  • Flexible and adaptable with the ability to align to changing priorities.
  • Customer obsession - customers are at the center of all we do
  • Ability to work both independently and as part of a strong, collaborative, multi-site team
  • Self-directed and proactive
  • Ability to liaise with internal and external stakeholders and adapt approach when dealing with technical and non-technical audiences.
  • A penchant for creating re-usable components and identifying opportunities for re-use
  • Coaching and mentoring skills to help strengthen your team
  • Strong analytical ability to understand user requirements.
  • Able to work effectively with Onsite - Offshore model


Primary Location: Gurugram, India

Schedule: 12:00-8:30 PM IST or 1:30-10 PM IST on need basis

Job Category:
IT - Application Development

Posting End Date:
14/10/2024