ServiceNow Administrator

1 month ago

Chennai, India BNP Paribas Full time

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Businessline/Function :

ITG is a group function established recently (2019) in ISPL with presence in Mumbai, Chennai and Bengaluru. We collaborate with various business lines of the group to provide IT Services.

ITGP Digital Working 

ITGP Digital Working is responsible to provide IT Services to our clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Infrastructures (Active Directory, Messaging, Instant Messaging, Desktop ...) as well as elements of the Global Services organization. 

Job Title:

Support Analyst – ServiceNow Administrator

Date:

 5th MAr 2024

Department:

ITG

Location: Chennai

Business Line / Function:

Digital Working

Reports to:

(Direct)

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

None

Directorship / Registration:

NA Position Purpose

Create, maintain and support Catalogs and catalog items on ServiceNow framework. Must have experience on ServiceNow ITSM area.

The Group catalog for the end-users offers requires the activity of a request developer to maintain and develop these offers as defined by the Catalog Manager and according to the BNP Paribas rules and regulations.

In an Agile context, candidate will join as a ServiceNow Catalog Administrator; a team composed of a Catalog Manager and a Tech lead by intervening on the evolution of the Group's offers but also the interfaces, the technical-functional configuration of the Request platform.

The candidate will be required to carry out the following responsibilities: 

Responsibilities

Direct Responsibilities

Create, maintain, and support the ServiceNow Catalogs in an expanding and maturing ServiceNow environment.

·       Analyse customer case for correct qualification and logging through all established channels.

·       Collaborate with Catalog Manager/Tech Lead; provide estimates of effort and time, identify risks and dependencies.

·       Participates in the phases of collection, feasibility analysis and design, to understand the customer needs.

·       Analyzes the User Requirements, challenges the proposed needs, and propose solutions that aim at the standard use of the product, and the implementation of ‘best practices.

Deliver requested services to end-users individually or as part of deployment/transformation projects.

·       Remediate incidents post-delivery through all established channels

·       Monitor, identify and propose continual improvement of procedures, technical instructions, tools and reports within the managed perimeter solutions to optimize, fine-tune and simplify the Request module.

·       Expertise in development – to Add new entities/features. New development

·       Expert in proposing recommendation.

Contributing Responsibilities

Training, Mentoring and Coaching user community on the Use of ServiceNow Catalogs / Catalog items.

·       Manage and participate in the test and deployment phases. Technical & Behavioral Competencies

Working knowledge of Incident, Problem, Service Request, Change, Knowledge, Service Portal, and CMDB. Experience with JavaScript, XML, HTML, Flow Designer, AJAX. Ability to configure Service Portal, tables, forms, lists, catalogs, workflows, roles, properties, business rules, catalog client scripts, UI policies, ACLs, dashboards, and reports. Strong problem solving, and analytical abilities. Strong written and verbal communication skills in English. Specific Qualifications (if required) Bachelor degree or equivalent working experience in computer-related field or equivalent work experience. 2-4 years of experience as a ServiceNow Administrator (latest platform version). Certified ServiceNow Administrator certification mandatory. Good to have ServiceNow Certified Implementation Specialist certificate (CIS-ITSM). ITIL V3/V4 Foundation Certification preferred.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Attention to detail / rigor

Ability to collaborate / Teamwork

Creativity & Innovation / Problem solving

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to develop others & improve their skills

Ability to develop and adapt a process

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 2 years

Other/Specific Qualifications (if required)

NA

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