Business Support Specialist
1 month ago
Who are we?
Equinix is the worldâs digital infrastructure company®, operating over 250â¯data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.Â
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A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions.â¯We embrace diversity in thought and contribution and are committed to providingâ¯an equitable work environment that is foundational to our core values as a company and is vital to our success.â¯Â
Business Support SpecialistJob Summary
The Business Support Specialist (Novation) provides commercial support and has the end-to-end accountability to fulfill optimally the global customer business contracting needs in relation with entity name changes, and contract/asset transfer, in support of predictable revenue performance and optimized customer experiences.
Responsibilities
Liaises with (external and internal) customers to provide guidance, analyze needs, and project manage timeline and expectation
Handles sensitive contracting information with exceptional due diligence
Gathers customer requirements and translates into custom analysis and work plan
Solves customer and commercial problems and analyses possible solutions using experience, precedents and exercises judgments based on the analysis of multiple sources of information
Utilizes and updates organizational tools, data, and assets to support daily operational activities
Creates contractual paperwork and exhibits/schedules and executes in systems in compliance with policies, processes, and service levels
Engages with internal cross-functional stakeholders on approvals and dependent activities
Follows up signatory requirements, contract timely activation in systems and paperwork archiving
Facilitates non-standard agreement language, redline and dialogue between EQIX and customers
Escalates internally or obtains management approvals for any process variance
Assists external or internal inquiries for process guidance or claims
Embraces ongoing changes due to audits, events or transformational/alignment directions
Continuously voice up suggestions, and find better ways to support customers, operate as a team, adopt processes, utilize systems, and consume data and performance metrics
May assist with the onboarding for new team members
May contribute on global programs/projects; may lead functional projects
May perform other duties as required
Qualifications
At least 5 years relevant professional experience
Sound analytical and project management skills and experience
Excellent verbal, presentation and written communication skills and ability to interact effectively with external customers, internal stakeholders, at all seniority levels
Ability to explain complex information simply and clearly
Experience working cross-regions, with sales and other cross-functional departments for MNC
Understand key business/customer drivers and at ease with corporate applications (e.g. CRM, ERP, BI)
Experience supporting quote-to-cash, and/or sales contracting operations
Self-motivated team player able to work without supervision, set priorities, create plans, solve roadblocks, and meet deadlines
Ability to work in a fast-paced environment and stay focused, diligent under pressure
Ability to exercise sound judgement, be impartial while remaining customer obsessed and a trusted partner/advisor
Proactive, curious, continuously learning, self-reflecting, and sharing knowledge/experience
Excellent MS Office skills (Word, Excel, PowerPoint etc.)
Experience (desirable) with process support, data/metrics, and systems
Experience (desirable) working in Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations department
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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