Performance & Business Management Analyst

2 weeks ago

Gurugram, India NatWest Group Full time

Join us as a Performance & Business Management Analyst

  • Take on a role with great career development potential and harness your analytical talents
  • We’ll look to you utilise your specialist knowledge and provide insightful analysis and understand the impact to the business
  • You'll be providing analysis and recommendations for leadership teams, which will inform business decision-making and support our long term goals
  • We're offering this role at senior analyst levelWhat you'll do

    As a Performance & Business Management Analyst, you’ll be using multiple sources of information, such as customer insights, colleague feedback, markets insights and relevant business operational data to provide analysis.

    Your responsibilities will include:

    • Financial and headcount reporting including monthly cost report checking, monthly forecasting, budget setting, cost control initiatives, business cases, provision of local analysis intelligence and commentary
    • Monitoring and undertaking people planning, including capability, engagement and communications
    • Engaging and influencing stakeholders to make sure that the best outcomes are delivered for the business
    • Delivering recommendations and decisions required to improve business performance
    • Reviewing relevant MI and providing ad-hoc analysis of dataThe skills you'll need

      We're looking for someone with experience of working in a support role. You'll need good knowledge of the customer business, key services and how it interacts with the rest of our business.

      We'll also look to you to demonstrate:

      • A background of working effectively with a variety of stakeholders at different levels
      • Proven experience in workforce management
      • Knowledge of ControliQ and LivePerson
      • Proficiency in data analysis tools and languages (e.g., Advance Excel, Tableau, Power BI)
      • Proven experience of Microsoft Office applications
      • Good experience of executing and managing key methodologies, tools and frameworks

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