Specialist â Order Management

Found in: beBee S IN - 1 month ago

Noida, India Mercer Full time

Order Management is seeking candidates for the following position based in the Noida Office

Specialist â Order Management

What can you expect?

This position is with Order Management (Career Delivery) team within Career line of business. OM team takes care of end-to-end order booking/invoicing and access granting for the career products. We verify, validate and process requests received from sales consultants and support them with processing it in GPOS and fulfilling it through different platforms. It is a global team; provide support to multiple regions such as Asia Pacific, EMEA, North America and Latin America.

What is in it for you?

  • Holidays (As Per the location)
  • Shared Transport (Provided the address falls in service zone)

We will count on you to:

  • Daily work management and processing
  • Analyzing high complexity work
  • Internal peer reviews and RCA
  • Written and verbal communication with onshore business partners 
  • Process reporting and training
  • Ensuring compliance of all internal and client policies
  • Providing timely updates to AM and Onshore counterparts
  • Driving process improvements
  • Updating process documents such as SOPs, FAQs and DTPs

Note: Applicants should be flexible working in shifts

What you need to have?

  • Graduate in any stream
  • Minimum 2-3 Yearsâ experience in a professional organization
  • Strong on Excel Charts, Pivots, Slicers, Excel formulae, Dashboard views, Index Match, Vlookup & Hlookup, Offset, named ranges, Nested loops
  • Knowledge of VBA / VB Scripts to be able to write modules from scratch, including ability to make user forms, objects and worksheets and all powered by VBA macros
  • Hands on experience on Data Visualization tools - Microsoft Power BI and Qlik Sense.
  • Excellent analytical skills and high focus on accuracy

What makes you stand out?

  • Problem solving ability and attention to detail.
  • Ability to multi-task and prioritize time effectively.
  • Exceptional Communication Skills
  • Ability to work and collaborate within team and with others.
  • Flexibility to work in rotational shifts.

MERCER believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercerâs approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worldâs leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.

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